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I have a Panasonic 32LX85 and the zoom adjust is grayed out.

Customer Question
I have a Panasonic...

I have a Panasonic 32LX85 and the zoom adjust is grayed out. I have tried multiple sources to change it and can't

Technician's Assistant: How old is your 32L?

Maybe 8 yrs

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works. All sources seem to be the same

Technician's Assistant: How long has this been an issue with your 32L? What happened right before this?

Just noticed

Submitted: 1 month ago.Category: TV
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Answered in 28 minutes by:
1/20/2018
TV Technician: stevenl1469, Technician replied 1 month ago
stevenl1469
stevenl1469, Technician
Category: TV
Satisfied Customers: 51
Experience: expert tv technician for over 25 years
Verified

hi my name is ***** ***** will be glad to help you today have question first are you having trouble with the aspect on the screen if so we need to find how to change it i will pull up manual

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Customer reply replied 1 month ago
This is not an aspect ratio issue. The screen is not adjusted properly
TV Technician: stevenl1469, Technician replied 1 month ago

if you press the format button on the remote what happens want to make sure its operating correctly its located under the channel up and down button

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