TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

How do l refresh my tv. Samsung led tv about five years old.

Customer Question
How do l refresh...

How do l refresh my tv

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung led tv about five years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Smart tv apps no support and can’t assess some progams

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Power failure

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
1/20/2018
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,505
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the model number of the tv? What specific apps are you having trouble with?

Ask Your Own TV Question
Customer reply replied 7 months ago
Model no ua60es8000m can’t purchase any apps and haven’t had any updates
Customer reply replied 7 months ago
All l was trying do was to refresh tv
TV Technician: Nathan, Installer replied 7 months ago

Okay most of the apps are no longer supported in the first place on this set,

but, you can *try* to update, though it won't resolve issues with discontinued services. You'll go into the samsung menu, under support or diagnostics, and then select the Firmware (software) update option there.

Let me know if that helps, if not, please tell me which specific apps are still not working.

Ask Your Own TV Question
Customer reply replied 7 months ago
Software update unavailable
TV Technician: Nathan, Installer replied 7 months ago

Is the tv connected to the internet? Go into the wifi settings and make sure, then try again.

If no change, tell me what the current software version is

Ask Your Own TV Question
Customer reply replied 7 months ago
Don’t now what current software is connected to internet going to App Store canes up with error code012
TV Technician: Nathan, Installer replied 7 months ago

Go into the samsung menu, under the Diagnostics or About screen, it will show the current version there.

Ask Your Own TV Question
Customer reply replied 7 months ago
No diagnostic but there security key on the software is19035143
Customer reply replied 7 months ago
I self diagnostic kneed a PIN number to enter don’t now what the number is ***** try and refresh tv
TV Technician: Nathan, Installer replied 7 months ago

Default pin is 0000, unless you've ever set one of your own.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 7 months ago

The software version should be ver 1031.0

Ask Your Own TV Question
Customer reply replied 7 months ago
Thank you working back to what it should be yours ***** *****
TV Technician: Nathan, Installer replied 7 months ago

Thank you let me know what you find please and how the apps work at that point

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Why does my Samsung smart TV bought in 2012 no longer permit
why does my Samsung smart TV bought in 2012 no longer permit me to play Acorn streaming material on it when it has worked fine in the past? It is a LED TV series 5 5201; model code UN32H5201AFXZA; s/n… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Trying to download flash player on Samsung tv. Can't find
Trying to download flash player on Samsung tv. Can't find the pop up menu … read more
Nathan
Nathan
Installer
31,505 satisfied customers
I can't get cravings app on my Samsung smart tv. CRTV. Have
Have it on my IPad but can't get app on tv. I don' know what the smart hub is on remotr … read more
Nathan
Nathan
Installer
31,505 satisfied customers
I can't get Belgic on my big tv. Samsung 7 series, one year
I can't get Belgic on my big tv JA: What's the brand and model number of your TV? How old is it? Customer: Samsung 7 series , one year old smart led JA: Does the TV menu work? Do you have the same pro… read more
Harry
Harry
2,182 satisfied customers
Series 8 tv has a 50% transparent vertical bar about 3
Series 8 tv has a gray 50% transparent vertical bar about 3 inches wide from top to bottom in the middle of the screen. Is there no matter what input source is used. … read more
Nathan
Nathan
Installer
31,505 satisfied customers
It turns on but I can't do anything after that. What's going
It turns on but I can't do anything after that. What's going on? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
I just bought a Samsung tv and am trying to set it up with
I just bought a Samsung tv and am trying to set it up with YouTube tv but I can't find it. I can find YouTube but not YouTube tv.… read more
Nathan
Nathan
Installer
31,505 satisfied customers
I have the Samsung series 7000. I can't figure out how to
Hi. I have the Samsung series 7000. I can't figure out how to add my amazon prime app so I can stream movies … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
How do we stream directv now from our smart tv. It's a 4K
How do we stream directv now from our smart tv JA: What's the brand and model number of your TV? How old is it? Customer: It's a 4K Samsung model un 55mu 60171F JA: Does the TV menu work? Do you have … read more
Nathan
Nathan
Installer
31,505 satisfied customers
Granddaughter mirrored from her smart phone to our TV we
Granddaughter mirrored from her smart phone to our TV we have a Samsung smart TV was showing us a YouTube video and she had to leave and left it on the screen and now I can't get rid of it and I can't… read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
243 satisfied customers
My vizio emblem on the front blinks 24 times and then goes
hi. my vizio emblem on the front blinks 24 times and then goes orange. then repeats but won't power on. … read more
Nathan
Nathan
Installer
31,505 satisfied customers
How do I access the alpha screen on my smart TV remote. I
How do I access the alpha screen on my smart TV remote. I can't access HBO on the TV even though I have the app for it and pay the fee monthly. It asks me to type in my Email address,but I have no way… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have a UA40D600 SMX Samsung TV. In the Smart Hub I can get
I have a UA40D600 SMX Samsung TV. In the Smart Hub I can get apps working for ABC iView, Plus7, Utube. The SBS on demand app locks up the TV while trying to load. I cannot get Network 10 and 9Jumpin a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
We had a power outage, now that the power is back on the
we had a power outage, now that the power is back on the bottom menu bar on my UN55KU6290F is gone. how do I get it back? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Samsung 6300 55"UHD - Can't access TV Start UP Bar with
Samsung 6300 55"UHD - Can't access TV Start UP Bar with Netflix. Does TV have to be set to a certain channel for this to work … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a SAMSUNG TV. About 12-15 years old. I can not get it
I have a SAMSUNG TV. About 12-15 years old. I can not get it to turn on. It only clicks and clicks when you try to turn the TV on with the remote. Model: LN-S4051D Model Code: LNS4051DX/XAAcan this ea… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
What is the best?? 50inch Samsung TV (not 3D) just for sport
What is the best?? 50inch Samsung TV (not 3D) just for sport clearness, movies, sharpness etc etc ????… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have bought a Samsung TV LED from USA to use it in Saudi
I have bought a Samsung TV LED from USA to use it in Saudi Arabia. I can't use it through my decoder because the resolution is not supported. Could you help me how to solve this problem. Thanks… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x