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The outside panels are light and the middle panel is darker.

The outside panels are...

The outside panels are light and the middle panel is darker

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Yes there is

Technician's Assistant: Was there a power outage recently?

Not since late oct

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Answered in 16 hours by:
1/20/2018
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,480
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan, and I'd be happy to help. It looks like you've gone over some basic information with our automated system, so I just have a couple questions to make sure I know what's going on.

What's the make and model of the device we're talking about?

Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,480
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified
Dan and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Sony Model # KDL- 70W840B Serial #(###) ###-####
Sam Dennis Bradley
Category: TV
Satisfied Customers: 272
Verified
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Dan
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,480
7,480 Satisfied Customers
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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