TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Picture doesn't fit screen size. 2002 27 inch. 2002

Customer Question
Picture doesn't fit screen...

Picture doesn't fit screen size. 2002 27 inch

Technician's Assistant: What's the brand and model number of your TV? How old is it?

2002 ft-27g7sd

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No just satellite. New DVD receiver.

Technician's Assistant: Who makes your speaker or sound system?

????

Technician's Assistant: What have you tried so far with your sound system?

Haven't tried anything with sound system sound is fine.

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

On the menu is the picture icon it says NO it will not reset to factory default it keeps going to NO

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
1/19/2018
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,805
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 7 months ago

Carol, who is your satellite provider please- DISH or DirecTv? Let me know and we can proceed.

Ask Your Own TV Question
Customer reply replied 7 months ago
Directv
TV Technician: Aric, Technician replied 7 months ago

Please try the steps below via DirecTv and let me know what happens.

Remove the black bars on the sides of the TV display
When you watch standard-definition programming in widescreen mode on a widescreen HDTV, black bars appear on the sides of the picture. You can remove the bars by adjusting your TV settings to fit the image to your TV.

  1. Press ENTER on your remote to view the current zoom setting on your screen.
  2. Press ENTER repeatedly until you reach the zoom setting you want.
    • Normal displays the normal image.
    • Zoom 1 to 3 increases the zoom.
    • Stretch expands the image to fill the screen (may cause distortion of picture).
Ask Your Own TV Question
TV Technician: Aric, Technician replied 7 months ago

Were you able to try those steps to any avail?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 7 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

Ask Your Own TV Question
Customer reply replied 7 months ago
It is not a wide screen tv.
Customer reply replied 7 months ago
No change.
TV Technician: Aric, Technician replied 7 months ago

That's fine. What I posted were the steps to change the picture size using DirecTv's remote. So were you able to get to the various screen sizes as they indicate above?

Ask Your Own TV Question
Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
Thank you
Customer reply replied 7 months ago
No need for further service I figured it out finally. Just a setting on my tvfrom Directv.
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,616
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hello,

I see the previous expert has left the conversation.

Do you still need help with this?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,616
20,616 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My Tosheba tv's picture is too wide for the screen. We are
My Tosheba tv's picture is too wide for the screen. We are unable to see game scores on the right side of the screen, unable to see closed captions on the bottom of the screen or on the left side … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We have a Vizio tv that the picture is to wide for the
We have a Vizio tv that the picture is to wide for the screen. I need to know he w to shrink it.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
All of a sudden it will not connect to the internet. I have
all of a sudden it will not connect to the internet. I have signal but the apps will not work … read more
Aric
Aric
Technician
47,805 satisfied customers
I purchased a vizio tv 12/27/15 I cant get the pictured
I purchased a vizio tv 12/27/15 I cant get the pictured centered. It either cuts off the sides or the top and bottom. I have tried tech support several times but have had no luck fixing this problem. … read more
Aric
Aric
Technician
47,805 satisfied customers
Pearl- in trying to program a new remote to our tv, the
Hi, Pearl- in trying to program a new remote to our tv, the picture size suddenly changed to smaller than our screen. We tried changing the size in settings to no avail. The tv is a Samsung LED tv- se… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
How can I get a full screen picture on my tv without the vertical
How can I get a full screen picture on my tv without the vertical and horizontal sides being cut off? I do not have HD… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Rca 27 inch tv model# ***** . The picture does
I have a Rca 27 inch tv model# ***** . The picture does not fit the whole screen. And have dishnet satellite connected How can I get the picture to fit the whole screen. The tv looks great and the tv … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I have a 60 in LG plasma TV bought Dec 2013. Picture was wide-screened
I have a 60 in LG plasma TV bought Dec 2013. Picture was wide-screened then one morning when I turned it on, the picture is more vertical with blank gray sides. How do I get it to return to the origin… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Smart TV recently purchased, Model UN55ES8000. When
I have a Smart TV recently purchased, Model UN55ES8000. When I switch picture size to "Fit Screen" I get gray stripes on both side edges. This happened about 2 weeks ago and I have no recollection of … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have had a Samsung Model LN-83241D LCD tv for several years.
I have had a Samsung Model LN-83241D LCD tv for several years. Previously, it was connected to the cable box with component video/audio cables, and it worked fine. Recently, I connected the tv to the … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
The picture seems to big for the screen. I have played with
The picture seems to big for the screen. I have played with the menu under picture but selecting the different choices (wide, full, panaramic, etc.) doesn't solve the problem. What should I do to get … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
my tv picture was not fitting in the screen. I tried to adjust
my tv picture was not fitting in the screen. I tried to adjust it and had no luck. so I tried to reset it. now it says no channels were found when it did the auto program., so I just made things worse… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I just bought a 32 inch Toshiba (32C120U) today and still havent
I just bought a 32 inch Toshiba (32C120U) today and still haven't gotten it to work. The connections to my DVD are red, yellow and white. I plugged the red into the red and have switched out the yello… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
is it an convergence problem if the picture is distorted, double
is it an convergence problem if the picture is distorted, double image, and blurry. Sound is okay. It is a 27 inch Magnavox Stereo.… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Satellite installation tech tried to set the resolution to
Satellite installation tech tried to set the resolution to 1080i and the screen quit showing a clear picture, now have a number of vertical lines and colors depending on source or format buttom pushed… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have just bought a 42 LF7700. The 16x9 picture does not
I have just bought a 42" LF7700. The 16x9 picture does not fit the screen properly. Circles are oval and the bottom of the image is cropped. There does not seem to be any adjustment of vertical or hor… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
i have an older model 27 inch rca entertainment series tv.
i have an older model 27 inch rca entertainment series tv. my son was playing with the remote and now the tv doesnt show color when its on. it shows color on the channel that says unusable signal, and… read more
Chris
Chris
General Manager
Vocational, Technical or Trade Scho
48 satisfied customers
Thank You,i have a 52 big screen magnavox 8yrs the ...
Thank You,i have a 52" big screen magnavox 8yrs the picture is too big , like its stuck in zoom mode.how can i fix this?… read more
Chris
Chris
General Manager
Vocational, Technical or Trade Scho
48 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x