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I have a 2008 Panasonic 50" plasma TV. I am trying to

I have a 2008...

I have a 2008 Panasonic 50" plasma TV. I am trying to connect an Amazon Firestick in to the second HDMI usb plug. But nothing happens when I turn on the TV. The TV does not seem to recognize the Firestick. Will this 2008 model even work with a Firestick? What other solutions can you offer?

Technician's Assistant: What Panasonic model do you have? How old is it?

Bought new in 2008. It is model TH-50PZ77U

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu works. No other problems.

Technician's Assistant: How long has this been an issue with your TH-50PZ77U? What happened right before this?

Nothing. The Firestick was a Christmas present. I have plugged the Firestick in to another TV in the house, and it works.

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Answered in 5 minutes by:
1/19/2018
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,123
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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Have you also changed the Input setting using the Panasonic remote's "TV/Video" button to select that HDMI port you're plugged into? Let me know and we can proceed.

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Are you still with me here? I posted an initial suggestion (not a be all end all answer) and have been waiting for your reply. Let me know please.

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Simply send a reply back if you need further help or are stuck. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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Customer reply replied 1 month ago
I'm still here. I was trying to get my TV on to HDMI2 which is the usb plug. It may take me 10 minutes or so to see if I can get the HDMI2 plug working.
OK. I'm back. I finally got to the screen that has all the 'sources': tv, cable, HDMI2, VCR, etc. But when I use the remote to click on to HDMI2, it skips to the next source. It doesn't seem to recognize HDMI2 as a stopping place. How do I sync the remote and tv to stop on HDMI2?

HDMI 2 is the HDMI 2 port (not the USB plug). The reason it skips past HDMI 2 is that option needs to be "named" in the setup MENU (right now it is skipped). Please give me a few minutes to pull up instructions for that.

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Customer reply replied 1 month ago
OK. See my previous message.

Yes I did- that's how I know the HDMI 2 input is skipped. Again- pulling up instructions now for that.

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Sorry for the delay. Please click the link below and scroll to page 36 to see instructions on how to enable/name the Inputs on the TV. This should allow you to "un-skip" the HDMI 2 port and then be able to use it:

ftp.panasonic.com/television/om/th-42pz77_en_om.pdf

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Let me know what happens once you've had a chance to try those steps please.

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Customer reply replied 1 month ago
Clicked on that link and got a message that it's a bad link. I do have the manual though and I see that the information you reference is on pp. 36-37. I will give them a try.

Sorry about that, I've had the same issue with other Panasonic links. The one above is a quick start manual I believe. If your page numbers are different- let me know and I'll dig deeper.

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Were you able to try those steps? Are you still having the same problem?

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Customer reply replied 1 month ago
I'm working on it. Need another 10 minutes. Tv is in another part of the house.

No problem and take your time. Simply reply back when able. Thanks.

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Customer reply replied 1 month ago
I am simply unable to 'turn on' the HDMI2 feature on the tv screen. I do not see anywhere in the manual where it tells how to turn on and off the different 'sources'. Can you find the location that answers my question?

Yes, searching now.

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Go to MENU------scroll to SETUP, look for 'EXTERNAL DEVICES' look for INPUT LABEL. Let me know what you find.

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Customer reply replied 1 month ago
OK. I'll try it.Almost there. I did what you said and got to HDMI2. It was on 'skip'. There are several other options Now, what do I want to set it to? My choices are: skip, VCR, DVD, Cable, DBS, PVR, Game, Aux

You can set it to whatever you want. That name will simply be what you select when you want to watch the Firestick.

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Customer reply replied 1 month ago
Let me try that. I'll start with Cable and see what happens.

Okay sounds good!

Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,123
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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Aric and 87 other TV Specialists are ready to help you
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Customer reply replied 1 month ago
Congratulations!!!!!!! That worked. I'm all set. Thanks Aric!

Excellent and I'm glad to hear that!

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stevenl1469
Category: TV
Satisfied Customers: 36
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Customer reply replied 1 month ago
I never needed the expert telephone call. It never happened. Do not charge me. And if you did charge me $26, give it back if you are an honorable business service.

First, on this page- you are only replying to me- not the site administration that handles the billing. I am a user of the site like you (not a site employee) and therefore am not privy to, nor do I have any dealings with any billing issues. You would need too use the site help pages to contact customer service with regards ***** ***** money matters.

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