TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

16 free to air channels scanned (not Ch.7 and ABC).Reception…

16 free to air...

16 free to air channels scanned (not Ch.7 and ABC).Reception is poor -flickering and pixelating for all FTA Channels. Other TV in bedroom seems to be fine. TV in question is about 2-3 yrs old. WiFi has not been the best

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sony LCD model no KDL-40R45OA JULY 2013

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

MENU WORKS

Technician's Assistant: How long has this been an issue with your KDL-40R45OA? What happened right before this?

WORKED FINE LAST NIGHT. PROBLEM OCCURRED THIS MORNING .TV IN NEIGHBOUR'S NEXT DOOR IS FINE

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Nothing

Show More
Show Less
Ask Your Own TV Question
Answered in 36 minutes by:
1/18/2018
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,978
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Ask Your Own TV Question

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty main/tuner board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2013 model tv, that type of failure wouldn’t be surprising. This set is already past its service life at this point.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

5) After it comes back on, rescan, and test for functionality.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty in the same $300 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

An alternate option to consider as well would be simply connecting an external tuner to the tv, such as https://www.jbhifi.com.au/tv-home-entertainment/players-recorders/teac/teac-hdb850-hd-set-top-box/87484/

My apologies for the news,

Nathan

Ask Your Own TV Question
Customer reply replied 1 month ago
Nathan did as suggested. Can not get ABC channels and Channel 7 channels are flickering (non- viewable)

Thank you for trying,

that does confirm that this is a hardware issue then at this point. I'm not sure which abc and 7 are in your particular location, but I know many of the stations in AU are transitioning to MPEG4 encryption, which could be part of the issue as well as your tv is not capable of decoding those new formats. In the end though whether it is that compatibility issue on just these stations or a hardware issue on all, your best options would be to either buy the tuner mentioned above or replace the tv.

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,978
Experience: Custom home theater installer, authorized dealer top brands.
Verified
Nathan and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Nathan,found the problem.It was a loose antenna cord. Thank you for your suggestions. I do not think it is worth $50 though.
Thanks for the update I’m glad to hear it is working. That is an extremely unusual issue to have from a loose cord, if that were the case all channels would be expected to be affected.Unfortunately I have no control over pricing it is a fix amount which you agree to pay the site up front. We are all independent techs here working on our own personal time in a good faith effort to help and rely on your positive rating here for my livelihood.
Ask Your Own TV Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,978
27,978 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My set is stuck on one station by antennae. The remote
My set is stuck on one station by antennae. The remote doesn't work nor does the on/off button on the back of the set … read more
Nathan
Nathan
Installer
27,978 satisfied customers
I have a 150 mile HDTV antenna set up in the attic. It has
I have a 150 mile HDTV antenna set up in the attic. It has an amplifier with a primary outlet for the main TV, and another outlet that is connected to a splitter for the other TV's. The TV getting the… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I connected Samsung TV 4 series to Digital Antenna and TV is
I connected Samsung TV 4 series to Digital Antenna and TV is not connected … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
I have a model # UN55D7000LFXZA LED TV that indicates It is
I have a model # UN55D7000LFXZA LED TV that indicates It is connected to my WiFi and I can get to Google or other search engine. However, when I try to search I get a message that the "server cannot b… read more
Harry
Harry
872 satisfied customers
My samsung led tv suddenly is dark on left side and has a
Hi. My samsung led tv suddenly is dark on left side and has a streak of lines coming from left side to center of tv … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
No digital channels using broadcast digital antenna...help.
No digital channels using broadcast digital antenna...help … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
286 satisfied customers
I have an antenna but ti need an antenna booster..can you
I have an antenna but ti need an antenna booster..can you give me some good advice as to what anteanna booster to get for my vizio TV? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
Panasonic TV TCP42x60 In setup using antenna, no autoscan
Panasonic TV TCP42x60 In setup using antenna, no autoscan option is available … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
I disconnected the satellite cable and attached an antenna.
I disconnected the satellite cable and attached an antenna. How do I cet it to work? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
I bought an antenna that doesn't do what was advertised and
I bought an antenna that doesn't do what was advertised and was given this address to talk about returning it … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
44 satisfied customers
Got an over the air antenna to install, but its asking for a
Got an over the air antenna to install, but its asking for a access code … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
Is the EZ Antenna legal? My husband wants it but the bills
HiIs the EZ Antenna legal? My husband wants it but the bills are in my name so I want to be sure this is valid and legal before we buy it.Thanks… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
Pixelation problem with Samsung LED TV Model UN60EH6050FXZA
Pixelation problem with Samsung LED TV Model UN60EH6050FXZA purchased in 2012. I have Comcast Cable, a Samsung DVD player, and stream thru an Apple TV. Up to last week all worked perfectly, beautiful … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
328 satisfied customers
Will not recognize antenna. Panasonic model PT-53TW53G. Only
Only use antenna ports. Neither ports recognize antenna. States to attach antenna. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
Antenna will not turn can it be greased ive had it for
antenna will not turn can it be greased ive had it for several years and not used it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
I'm attempting to install an analog antenna to my sharp
I'm attempting to install an analog antenna to my sharp aquos with no luck. I can switch the input from hdmi to TV and it will switch to a snow screen but the Teri antenna does not seem to picking up … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
My antenna that came with the tv gradually stopped scanning
My antenna that came with the tv gradually stopped scanning any channels and the channels I could get had lines across the screen and hundreds of little rectangles making it impossible to see anything… read more
Harry
Harry
872 satisfied customers
I have just got a tvfox antenna but I can't get antenna or
Hi,I have just got a tvfox antenna but I can't get antenna or air on my panasnic TV source … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x