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The pad is disabled on my samsung. The keyboard is fine. But…

Customer Question
The pad is disabled...

The pad is disabled on my samsung. The keyboard is fine. But i do not have a working mouse so I need to enable my pad for using the pad as a mouse pointer.

Technician's Assistant: How are you connecting the mouse: by USB or wirelessly?

Usb

Technician's Assistant: Have you switched the mouse (or mouse receiver) to different ports to see if that helps?

Wireless sorry

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Wireless

Submitted: 7 months ago.Category: TV
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
you did not help me at all... What is going on?
Customer reply replied 7 months ago
why did you not give me an answer????
Customer reply replied 7 months ago
please refund my money. Do NOT bill my card.
Answered in 7 hours by:
1/18/2018
TV Technician: Pete, Electronic Engineer replied 7 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,606
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 7 months ago

Sorry for the delay!

We need to know the model number of your Samsung?

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Customer reply replied 7 months ago
Samsung notebook model code
NP470RSE- K02UB
The two zeroes could be letter O instead
TV Technician: Pete, Electronic Engineer replied 7 months ago

Ok, so it is a NP470R5E- K02UB

If you press Fn + F5 does it enable the pad again?

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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