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Unable to hook up Sony wireless headphones. We’re do they…

Customer Question
Unable to hook up...

Unable to hook up Sony wireless headphones. We’re do they get hooked into on the back of the TV..

Technician's Assistant: What Sony model do you have? How old is it?

Brand new headphones model

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

AC-MS1202C

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

Just bought headphones.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Just were to hook them into tv

Submitted: 7 months ago.Category: TV
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Answered in 22 minutes by:
1/17/2018
TV Technician: Louie, Technician replied 7 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your "...Sony wireless headphones..."

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TV Technician: Louie, Technician replied 7 months ago

Initially, re-confirm and post back with the complete model number of the "...Sony wireless headphones...TV..."

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Customer reply replied 7 months ago
MDR-RF995RK....
MODEL. UMBER
Customer reply replied 7 months ago
Unable to call. Above is model #
TV Technician: Louie, Technician replied 7 months ago

Thank you for your kind understanding of automated-systems / machine-generated followups, ads and offers.

...the complete model number of the "...TV..."

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Customer reply replied 7 months ago
D39hn-D0 number on Visio TV
TV Technician: Louie, Technician replied 7 months ago

Appreciate the additional information; a Vizio D39hn-D0.

And is the TV directly connected to an antenna or cable feed?
Or is there a cable box or even a satellite receiver?
Or some other device/s? ...Internet connection?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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