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I purchased a new 50" Visio last year. Great picture, but…

Customer Question
I purchased a new...

I purchased a new 50" Visio last year. Great picture, but keeps freezing up. I read this is a fairly common problem with these?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Not sure? Xfinity cable that is fine with my other tv's

Technician's Assistant: When did you last update your Visio?

I didn't know you could update or how

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, but it is happening more frequently

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
1/16/2018
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Welcome to JustAnswer. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem
- Could you please get me the complete model number written on back cover or side panel of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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