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Picture is grainy/fuzzy. did a reset to factory default but…

Customer Question
Picture is grainy/fuzzy....

Picture is grainy/fuzzy. did a reset to factory default but same result. does the same with bleary player

Technician's Assistant: Who makes your media player? How old is it?

Vizio- 2012

Technician's Assistant: What have you tried so far with your media player?

I reset it to factory settings but same result. same picture quality with blueray player so it is definitely the tv that is the problem

Technician's Assistant: Anything else you want the Video Expert to know before I connect you?

Was referred to by vizier support

Submitted: 7 months ago.Category: TV
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Answered in 3 minutes by:
1/15/2018
TV Technician: Anthony_Infotech, Technician replied 7 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,409
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

If you press the menu button of the sets OWN remote control is the menu ITSELF as bad as the picture?

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Customer reply replied 7 months ago
The menu is just as bad.
TV Technician: Anthony_Infotech, Technician replied 7 months ago

In that case you have one of two issues either a bad t-con board (this drives the LCD panel_screen)or the LCD panel itself,the catch 22 is the t-con board cannot be checked only replaced to eliminate it,if you wish to do that please let me know I will provide all the relevant info for you to do that,cost of board around $80,if it turns out to be the panel then I am afraid that is a no go.

Let me know if you need more help

Anthony

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TV Technician: Anthony_Infotech, Technician replied 7 months ago

Sorry this is not something easier

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release a payment to me thank you.
Regards
Anthony

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