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I have a Panasonic Viera Smart TV and appear to have lost my…

Customer Question
Hi, I have a...

Hi, I have a Panasonic Viera Smart TV and appear to have lost my Netflix app. Can you help please?

Technician's Assistant: How old is your Viera?

About 3 or 4 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu works

Technician's Assistant: How long has this been an issue with your Viera? What happened right before this?

Had poor broadband and have upgraded about 4 weeks ago

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I had tried to open Netflix and it seemed to be behind the youtube app I can gt Netflix on my laptop but not on tv.

Submitted: 7 months ago.Category: TV
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Answered in 13 minutes by:
1/14/2018
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,486
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you give me the complete model number of the tv, please?

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Customer reply replied 7 months ago
Model No is TH-P42ST50Z
TV Technician: Nathan, Installer replied 7 months ago
Are you unable to select the Netflix icon or can you open it but get an error message?
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Customer reply replied 7 months ago
No just hope you can help online as have already paid $52
TV Technician: Nathan, Installer replied 7 months ago
I’m trying to help but need specific details please. The call ad is from the site not me. Please answe the questions I’ve asked above.
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Customer reply replied 7 months ago
When I press the internet button on my remote the netfix icon does not show
TV Technician: Nathan, Installer replied 7 months ago
Go into the Panasonic setup menu and run the software update option then test Netflix again
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TV Technician: Nathan, Installer replied 7 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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