TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

We're trying to connect Amazon prime to our Panasonic Viera…

Customer Question
We're trying to connect...

We're trying to connect Amazon prime to our Panasonic Viera TC-P50ST30 TV using our Panasonic Blu-ray DMP-BDT 280 ...but are getting frustrated. We can't get to first base to download the Amazon video app. Help please... (and do I get charged if it's not possible - as I can't find whether or not it's compatible anywhere online with Panasonic.)

Technician's Assistant: Are you getting any error messages when you try to connect to Amazon Video?

It's so agonizingly slow - we haven't even found it yet! How do we get to Amazon video sanely?

Technician's Assistant: The TV Technician will be able to walk you through that. How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

It's great - no problem there..

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Only that it's extremely slow navigating...

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 10 minutes by:
1/13/2018
TV Technician: Nathan, Installer replied 7 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,496
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

To be clear, this is a paid support service, you are paying for my time and expertise provided as an independent technician in assisting you, regardless of the outcome, as not all issues are possible to fix.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 7 months ago

The short answer is that unfortunately, this not going to work. Your devices simply don't have this capability.

While amazon was once available on the tv, it is a 2011 model and is past its service life at this point. The marketing agreements for it have ended several years ago and there have not been any updates made available for it since then, so the tv app is no longer functional.

The bluray does not support that app either, it was not an option for the Canada models, the player is limited to the apps that were included on it at the time of manufacture. It too is getting on in age, and as a 3 year old model is no longer supported or updated.

The best way to get the content you want is by connecting a dedicated external streaming device such as

a roku or fire tv or appletv and get all the same functions and many more, with better performance and lower cost.

The bluray you can continue using just as a disc player.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,496
31,496 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I am trying to install prime idea app on my Panasonic viera
I am trying to install prime idea app on my Panasonic viera smart tv … read more
Nathan
Nathan
Installer
Bachelors of Science
31,496 satisfied customers
I am trying to sign up to Netflix streaming through my
I am trying to sign up to Netflix streaming through my Panasonic blu-ray disc player, model#DMPBD89 or DMPBD79. According to Netflix, they indicated i was having a problem with firmware update. It all… read more
Harry
Harry
2,179 satisfied customers
I am trying to sign up to Netflix streaming through my
I am trying to sign up to Netflix streaming through my Panasonic blu-ray disc player, model#DMPBD89 or DMPBD79. According to Netflix, they indicated i was having a problem with firmware update. It all… read more
Harry
Harry
2,179 satisfied customers
I have a Panasonic Viera TV (model #TC-P50UT50) and a
I have a Panasonic Viera TV (model #TC-P50UT50) and a Panasonic Blu-ray Disc Home Theater Sound System (model #SC-BTT190). I moved a bit ago and now, for some reason, I cannot get sound from the Blu-r… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,508 satisfied customers
My tv remote doesn't work so I am going through my blu ray
My tv remote doesn't work so I am going through my blu ray player. Where do I find my video registration code? … read more
Nathan
Nathan
Installer
Bachelors of Science
31,496 satisfied customers
Have just connected our Panasonic viera tv to the internet &
have just connected our Panasonic viera tv to the internet & when we go to the video apps, Netflix is not an option. How do we get to Netflix to sign up? … read more
Nathan
Nathan
Installer
Bachelors of Science
31,496 satisfied customers
I am trying to stream YouTube onto my TV. I have a Sharp
I am trying to stream YouTube onto my TV. I have a Sharp Aquos 70" TV and a Panasonic Blu Ray Disc Player (DMP-BTD210). I also have Amazon Prime with their FireStick. Being that YouTube is 'free' on m… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a 50" panasonic plasma viera 3D TV about 3 years old
I have a 50" panasonic plasma viera 3D TV about 3 years old and want to to add netflix. How do I do that ?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a panasonic tc-p58s2 viera plasma tv and samsung
I have a panasonic tc-p58s2 viera plasma tv and samsung blu-ray disc player 8d-c6500 how do i add amazon prime to it… read more
Nathan
Nathan
Installer
Bachelors of Science
31,496 satisfied customers
I have a panasonic blu ray disc player model DMP-BDT210 and
i have a panasonic blu ray disc player model DMP-BDT210 and have had it for several years. we now have an amazon prime account and i am trying to get the application on the blu ray for streaming amazo… read more
Nathan
Nathan
Installer
Bachelors of Science
31,496 satisfied customers
Is the Panasonic Viera 42" plasma tv model TC-P42C2, serial
Is the Panasonic Viera 42" plasma tv model TC-P42C2, serial # XXXXX able to support " Netflix " via ethernet cable?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Panasonic TC-P42x3 television... and I cant get the
I have a Panasonic TC-P42x3 television... and I can't get the Netflix function to work. Please explain the steps I need to take. Thanks.… read more
Jeff the TV Guy
Jeff the TV Guy
Service Technician
Vocational, Technical or Trade Scho
739 satisfied customers
I recently bought a Panasonic TC-P50GT25 Viera 3D HDTV, but
I recently bought a Panasonic TC-P50GT25 Viera 3D HDTV, but it stopped working after 48 days, so I'm returning it for a refund. When I bought this TV, I also got a Panasonic Blu-Ray 3D player (DMP-BDT… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
NEED TO CONNECT PANASONIC BLU-RAY DMP-BD60 AND PANASONIC SA-PT480
NEED TO CONNECT PANASONIC BLU-RAY DMP-BD60 AND PANASONIC SA-PT480 HOME THEATER TO INSIGNIA HDTV. I HAVE A DIGITAL OPTICAL CABLE.… read more
Will
Will
President
Vocational, Technical or Trade Scho
131 satisfied customers
I have a viera plasma (TH-50PZ77U) and would like to connect
I have a viera plasma (TH-50PZ77U) and would like to connect an AppleTV to it via HDMI. However, I already have satellite and blu-ray occupying the two HDMI ports on the tv. I tried two different swit… read more
Jeff the TV Guy
Jeff the TV Guy
Service Technician
Vocational, Technical or Trade Scho
739 satisfied customers
I have a Panasonic TC-P42S2 TV and am having difficulty connecting
I have a Panasonic TC-P42S2 TV and am having difficulty connecting my new Panasonic SC-HTB500 Home Theater system. I also have a Panasonic Blu-ray Disc player (DMP-BD65). The theater system works with… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Have a Panasonic 54 inch plasma 2009 model. Trying desperately
Have a Panasonic 54 inch plasma 2009 model. Trying desperately to video chat with daughter in college taking advantage of the 54 inches. Certain 2010 Panasonic tv and blu ray models offer viera cast w… read more
Bernard S.
Bernard S.
Bachelor's Degree
656 satisfied customers
We have a SONY Bravia Model KDL-40V2500, Serial 8080646. We
We have a SONY Bravia Model KDL-40V2500, Serial(NNN) NNN-NNNN We are trying to register it with Amazon Movies on Demand, and they want a Registration Code. The two above don't satisfy this requirement… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x