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Model UN60ES6100FXZA- S/NZ4ZY3CA01154J VERSIONHH01 HAS BLUE…

Customer Question
Model UN60ES6100FXZA- S/NZ4ZY3CA01154J VERSIONHH01...

Model UN60ES6100FXZA- S/NZ4ZY3CA01154J VERSIONHH01 HAS BLUE Lline vertical What part do I need to repair?

Technician's Assistant: How old is your UN60ES6100FXZA-?

5 years I believe

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your UN60ES6100FXZA-? What happened right before this?

6 months

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not thank you.

Submitted: 6 months ago.Category: TV
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Answered in 12 minutes by:
1/10/2018
TV Technician: Nathan, Installer replied 6 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,759
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Where is the line?
Does it show over top of the tvs own menu screens?

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TV Technician: Nathan, Installer replied 6 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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