TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have sound but no picture. tv is only 3 yrs old? Hdmi

Customer Question
I have sound but...

I have sound but no picture. tv is only 3 yrs old?

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

Hdmi only. i unplugged, waitied an hour and replugged.

Technician's Assistant: Was there a power outage recently?

Not that im aware of? only 1 tv is affected

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
1/9/2018
TV Technician: Mike G., Technician replied 7 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,624
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

Ask Your Own TV Question
TV Technician: Mike G., Technician replied 7 months ago

Are you able to get the model number off the back of the tv? If not:

-what brand is the tv?

-what size is the screen?
-is it LED or LCD or Plasma or?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Lost the sound. 3 yrs old, have to look for model. Menu
model number NS(###) ###-####A16 started this morning when I turned it on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Good picture. No sound. Sony TV. XBR 55X850D 2-3 YEARS OLD.
Two days. Nothing happened beforehand that i'm aware of. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Good pix - no sound, NS42D510NA15 - 8 yrs old, menu ok, just
just occurred - turned on tv - one blip of sound then silence … read more
Mike G.
Mike G.
Technician
8,624 satisfied customers
When i turn on tv the vizio logo comes on and freezes have
when i turn on tv the vizio logo comes on white and freezes have to un plug to get off … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I bought a 4K Samsung UE40KU6402 TV the other day and it is
Hi I bought a 4K Samsung UE40KU6402 TV the other day and it is not possible for me to get an image on it when connected to my Receiver Previously I had a 4 year old fullHD Samsung TV (not a smart tv) … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Samsung LED 50" recently once I shut it off with
I have a Samsung LED 50" recently once I shut it off with the cable remote I have to unplug it and wait a while and replug it for the TV to turn on. I tried a new plug as well as a new extension cord … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
Our TV - Model19LG31UA, Ser. # 809AMSXol 190, does not hold
Hi: Our TV - Model19LG31UA, Ser. # 809AMSXol 190, does not hold the sound when established by remote. The remote has no identifying numbers. If you go to 47 on sound it will hold. If you go down to 38… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
Insignia TV +/- 4-5 years old. (DVD included) HDMI!
Insignia TV +/- 4-5 years old. (DVD included) HDMI! attached. TV recently went down related to cable problems. Now screeen remains blank on all settings. I suspect it has to do with a change in TV cha… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
Samsung HD TV worked fine a few hours ago. We went onto
Samsung HD TV worked fine a few hours ago. We went onto Blu-ray to watch Netflix. Done with that. Changed source back to HDMI1 and have the Comcast box on a working channel. Sound is fine there and ot… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
LG 42LE5300. ON HDMI 1 the picture only stays few seconds. I
LG 42LE5300. ON HDMI 1 the picture only stays for a few seconds. I have sound. On HDMI 2 (computer hook up) and for DVD picture and sound perfect. Replaced the HDMI cable to no effect. … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
My masterbedroom tv has sound but the picture is all small
My masterbedroom tv has sound but the picture is all small vertical lines all different colors colors is my tv gone or is it a bulb or something else?… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a Panasonic Plasma tv Mdl. TC-P65ST30. I can not
I have a Panasonic Plasma tv Mdl. TC-P65ST30. I can not change channels. I only receive channel 9. Any Ideas what could be wrong. I have unplugged it for several minutes but that did not help.… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
I have a 42" Vizio LCD television that is about 5+ yrs old
I have a 42" Vizio LCD television that is about 5+ yrs old - it has been working fine until now the audio gets interrupted about every 1 minute - it "snaps" and then the audio goes out for about 3 sec… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,507 satisfied customers
my panasonic tv model th50pe700u picture and sound keeps dropping
my panasonic tv model th50pe700u picture and sound keeps dropping 2 or 3 times an hour. stays off several minutes then comes back on. red light on tv stays on. hdmi input info comes up in upper left s… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
My Sanyo flat-screen TV is a little over a year old. Today,
My Sanyo flat-screen TV is a little over a year old. Today, the sound quit. The picture is fine. I reset my Direct TV box, but that didn't help. The other TV connected to another box works fine. Help!… read more
Bluextc89
Bluextc89
Owner
Vocational, Technical or Trade Scho
243 satisfied customers
I have a sony kdx-32ex400 tv and the sound will not work. hooked
I have a sony kdx-32ex400 tv and the sound will not work. hooked up to cable with regular cable (not hdmi) have tried unplugging and replugging, checked mute buttons and settings....picture is great. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
tv does not respond to remote. unpluged unit, replug and tur
tv does not respond to remote. unpluged unit, replug and turned on set sound came on for 5 secs. no picture then shut off with power lights on tv and tuner flashing . tv is 46" flat screen and approx.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
was watching tv on a 32 inch lcd and changed channel and lost
was watching tv on a 32 inch lcd and changed channel and lost picture and sound but the light on front is on. tv is 2 yrs 6 months old.… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x