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I cannot sign I changed my pass word a while back & cannot…

Customer Question
I cannot sign I...

I cannot sign I changed my pass word a while back & cannot remember it

Technician's Assistant: Are you logged into your email account on any other devices?

Yes on my TV

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

The phone # they have is not mine and I cannot find a way to change it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

When I submit the 6 diget code they send me it will not recognize it

Submitted: 1 month ago.Category: TV
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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 39 minutes by:
1/9/2018
TV Technician: ISP Cable Support, Customer Service replied 1 month ago
ISP Cable Support
ISP Cable Support, Customer Service
Category: TV
Satisfied Customers: 377
Experience: 12 years tech support with Cable, Internet and Phone.
Verified

Hello and welcome! I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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TV Technician: ISP Cable Support, Customer Service replied 1 month ago

If this is your first time here, I would like to go over a few things:

• If you see an offer for a phone call or remote support, you are welcome to accept it or you can disregard it. Just click on the X and we can resume the conversation.

• Some issues or questions may not have the solution requested. Some issues or concerns may not be resolvable. I will try to explain this ahead of time if I foresee it is a question I cannot answer.

• Some issues may require additional equipment or hardware before we can continue.

• Make sure to bookmark this page. There should be email alerts in your inbox as well with the link back to this page if you were to step away. If you respond when I am not online such as outside of my normal business hours, I will respond as soon as I can.

• If you are prompted to rate me, you can do so by choosing the appropriate amount of stars in the top right and that is all. It cost you nothing further and helps me receive credit for helping you. By rating me (hopefully 5 stars!), it also helps me stay locked to your question so I can continue to assist you in cases where you may have to walk away for a few hours or days and need to report back the findings.

I look forward to working with you today!

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TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Could you tell me which account you are trying to sign on with?

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Customer reply replied 1 month ago
Gmail
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

Great. I would like to try to reset this for you. I may need to ask a series of questions to see if I could do this for you. It will ask me similar questions and I have to verify it in order to reset your password. Will you be online to continue to troubleshoot this?

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Customer reply replied 1 month ago
no
Customer reply replied 1 month ago
not at this time
TV Technician: ISP Cable Support, Customer Service replied 1 month ago

When will you be back online?

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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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