TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

We have a small screen and can't seem to get back to the…

Customer Question
We have a small...

We have a small screen and can't seem to get back to the full size

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung 48 inch

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes menu works, no just problem with this one

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Just happened now as we we trying to adjust tv

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No don't think so

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
1/9/2018
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,515
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:

Aspect

Zoom

HD Zoom

Ratio

(#) symbol under the 9 key

Find any buttons with those labels and use them to attempt to correct the picture size. If you are unable to find those buttons, or they don't help, then the settings are hidden deeper in the Cable Box and I will need the BRAND and MODEL of the cable box.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,515
47,515 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
TV will not turn on with remote or TV button either, new
TV will not turn on with remote or TV button either, new batteries in remote … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
My Sansung LCD TV picture is dark. TV is 3 1/2 years old.
My Sansung LCD TV picture is dark. TV is 3 1/2 years old. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have had this 65 inch Samsung for 3 years and I still
I have had this 65 inch Samsung for 3 years and I still can't figure out how to get it to go directly to the full screen when I turn it on,,,, it always goes to a small screen then I have to push the … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have a 95 inch tv had this about 2 years,put the tv on
I have a 95 inch tv had this about 2 years,put the tv on today and I only c a small portion of the screen in the upper left corner,don't know what I hit … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I am trying to adjust the screen but I have lost my Samsung
I am trying to adjust the screen but I have lost my Samsung remote … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
The display on my Samsung TV is very small in the upper
The display on my Samsung TV is very small in the upper right hand corner. … read more
Aric
Aric
Technician
Run A/V and repair business for over
47,515 satisfied customers
I have an older flat screen model code LN52A630M1FXZA. A
I have an older flat screen model code LN52A630M1FXZA. A couple days ago the top and bottom of the screen has about 2 or 3 inch grey block. I have done every thing possible with the remote control pic… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
There are two black bands - one at the top and one at the
there are two black bands - one at the top and one at the bottom, so the full screen is not used and the picture is a little squeezed and distorted - it's a brand new 40 inch flat screen smart tv … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
The picture on my vizio tv extends beyond the sides of the
The picture on my vizio tv extends beyond the sides of the screen. I cannot get back to normal hd width … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I am thinking of buying a Samsung model UN48J6200 48 inch
I am thinking of buying a Samsung model UN48J6200 48 inch TV. This is for the bedroom. Is the size OK Seems to be a good buy - I assume a stand comes with the TV. Your thoughts?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
A visitor pushed something on either the tv (Panasonic TH-42PD50U)
A visitor pushed something on either the tv (Panasonic TH-42PD50U) or the remote, & the picture is now centered in the screen like a picture frame, about 3/4 with a black border. I've tried readjustin… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I get my picture back. I have a small pic in upper
How do I get my picture back. I have a small pic in upper left corner and nothing on theresg of the pic.… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
I have a mitsubishi 65835 DLP TV. When the TV heats up the
I have a mitsubishi 65835 DLP TV. When the TV heats up the picture shifts into vertical bands. The bands shift the picture 6 units and the scteen alignment shifts about 6 inches from the right edge. I… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a magnavox tv. I use Dish satillite tv and just replaced
I have a magnavox tv. I use Dish satillite tv and just replaced my dish receiver. The tv receiption if fine on my magnavox tv but the screen picture takes up only about 60 % of the screen. The satilli… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
It seems as though my TV is very orange and blue. I dont see
It seems as though my TV is very orange and blue. I don't see any place to adjust color. (Older TVs use to have adjustment knobs). How do I adjust?… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
something happened to my picture on my RCA flat screen. It
something happened to my picture on my RCA flat screen. It was from full screen to smaller where there are black spaces both to the left and right of the picture. How do I get it back to a full size p… read more
Technician Dave
Technician Dave
Technician
High School or GED
5 satisfied customers
My Hitachi PH00911 usually works, but is suddenly getting nothing
My Hitachi PH00911 usually works, but is suddenly getting nothing but snow. It used to be I could set the channel to 3, hit ENTER on the front, change the input to either V1, V2, V3 or 3 and watch cab… read more
Jon Waldrip
Jon Waldrip
Lead Technician
High School or GED
27 satisfied customers
Hi, I love my Samsung BD-P2500 Blu-Ray Player, but for whatever
Hi, I love my Samsung BD-P2500 Blu-Ray Player, but for whatever reason the picture size (on all discs as well as streaming from Netflix) is now too large for my 46" Samsung screen. I've already tried … read more
Bernard S.
Bernard S.
Bachelor\u0027s Degree
657 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x