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I am having difficulty hooking up my apple TV to my new

Customer Question
I am having difficulty...

I am having difficulty hooking up my apple TV to my new Samsung 6 series.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have put the cable into the HDMI 2

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I go to source and there is NO Signal

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No please connect me

Submitted: 6 months ago.Category: TV
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Answered in 1 day by:
1/11/2018
TV Technician: Richard, Technician replied 6 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,274
Experience: Avid TV Technician
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you still need assistance with this?

Please let me know

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Customer reply replied 6 months ago
Apple TV is not connecting to the WiFi
TV Technician: Richard, Technician replied 6 months ago

What is the error you get when you try to connect to Wifi?

Please let me know

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Customer reply replied 6 months ago
Apple TV cannot find Wifi. We also bought in the US so a 110 but now live in Italy which is 220. Could that be an issue?
TV Technician: Richard, Technician replied 6 months ago

What is it connected to for power? What type of adapter?

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Customer reply replied 6 months ago
No adapter
TV Technician: Richard, Technician replied 6 months ago

ok.. then how are you plugging it in as Italy uses different power plugs then the US

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Customer reply replied 6 months ago
I have a plug adapter
TV Technician: Richard, Technician replied 6 months ago

ok, and it powers on? You can see the screen from the Apple TV?

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