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My tv is not downloading. 2years model m70c3. Menu works…

Customer Question
Hi my name is...

Hi my name is ***** ***** tv is not downloading

Technician's Assistant: What's the brand and model number of your TV? How old is it?

2years model m70c3

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes menu works when iput in my password ***** wi fi it wont setup

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The internet bars on the tv shows all green

Submitted: 6 months ago.Category: TV
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Customer reply replied 6 months ago
im looking at my tv netgear15 shows all green bars
Customer reply replied 6 months ago
the wireless access points netgear15
Customer reply replied 6 months ago
im online waiting
Customer reply replied 6 months ago
how long do i need to wait for an answer
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
my internet connection is not working on my tv my computer internet is working
My tv shows all green bars but it keeps saying no download please help
Answered in 2 days by:
1/11/2018
TV Technician: Richard, Technician replied 6 months ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 47,275
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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TV Technician: Richard, Technician replied 6 months ago

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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