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My Panasonic DMR-BW850 is stuck in child lock mode and

pressing OK and Return on...
My Panasonic DMR-BW850 is stuck in child lock mode and pressing OK and Return on the remote doesn't remove the X HOLD on the unit.
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Answered in 5 hours by:
1/9/2018
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,589
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Are you using the original Panasonic remote that came with your Panasonic BluRay recorder?

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Customer reply replied 7 months ago
No, I purchased another Panasonic remote that was meant to be a replacement as some of the buttons on the original had stopped functioning. The replacement "seems" to work as a light on the recorder activates when a button on the remote is pressed.

Only the original remote control can unlock the unit - this is to help prevent a child getting a replacement universal remote and unlocking it.

If you don't still have the original or if it isn't working, you can get a replacement Panasonic remote on eBay:

http://www.ebay.com.au/itm/Panasonic-Remote-Control-N2QAYB000124-Replace-N2QAYB000345-DMR-BW750-DMR-BW850/370691661980

You can always get it and use it to unlock the unit, then sell it on again if you have no further use for it.

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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Customer reply replied 7 months ago
Thanks for the information. I'll let you know whether the new remote has solved my dilemma.

You are welcome, George :)
Let me know if you need anything else at all.

Pete.

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Customer reply replied 7 months ago
I'll let you know if the new remote rectifies the problem.
Cheers, George

Ok, no need to reply back until you get it and test it :)
Pete.

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Hi George, just following up on your question - did my answer help?

If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 20,589
Experience: Over 16 years of experience installing and repairing electronics.
Verified
Pete and 87 other TV Specialists are ready to help you
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Customer reply replied 6 months ago
I just received my new remote—when I tried to remove the child lock I still had no luck. It seems that I may have to find an authorised technician to solve my problem unless you have any other ideas.
Customer reply replied 6 months ago
I just now received another remote with a different model number. I tried to remove the child lock and this time I succeeded—I'm over the moon after all this time, but on the downside now I have two useless remotes that are no use, but who cares…I'm ecstatic that I now a functioning Blu-Ray recorder again. It was your recommendation about the model of the remote that did the trick. George
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