TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I'm not able to get any channel program on my screen.

Customer Question
I'm not able to...

I'm not able to get any channel program on my screen

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Correction I'm not able to get any tv channel on my tv screen.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Sony about 4 years old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes, yes

Technician's Assistant: How long has this been an issue with your Sony? What happened right before this?

Just about 1 hour ago

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No thanks

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 4 hours by:
1/9/2018
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,495
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a tv,40 sony LCD KD with, I think the model #d67
I have a tv,40 sony LCD KD with, I think the model #d67 m13870000 or RM-YD024 which is located on the Sony control. When I hit input I can scroll up or down to TV. but scroll will not stop at video 1,… read more
Shahid
Shahid
Technician
13,495 satisfied customers
Are you available? Would you be able to help me with some
Would you be able to help me with some questions regarding my Sony TV? … read more
Shahid
Shahid
Technician
13,495 satisfied customers
I can only get one channel. It has the channel info at the
I can only get one channel. It has the channel info at the bottom with the time-2:45 am. I unplugged the tv and cable antenna. Didn't work. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I was watching a program this past weekend and the screen
I was watching a program this past weekend and the screen suddenly changed its colors to pastel colors and I am not able to make any adjustment to have it be what it should be its almost like Im looki… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I went to set up my TV again after moving it. I was using
I went to set up my TV again after moving it. I was using rabbit ears because I hate cable TV. I auto programmed the channels, big mistake. It set up digital channels and not analog channels and now s… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I get the "All Channels: CC message off of my Sony Bravia
How do I get the "All Channels: CC message off of my Sony Bravia TV? Neither the TV Remote or my Verizon remote has a control for eliminating the message.… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a Sony KV27FS16 that I just disconnected dish network
I have a Sony KV27FS16 that I just disconnected dish network from and I bought an rca indoor antenna and I can't get the TV to program the channels with the new antenna. When I turn my TV on it shows … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a 2003 51" sony tv model # XXXXX That only displays
I have a 2003 51" sony tv model # XXXXX That only displays no signal and the input channel. The menu screen works just fine. Tried using the dvd player and nothing changed. Really would appreciate a l… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Hi, I have a very old sony trinitron at work so Im not very
Hi, I have a very old sony trinitron at work so I'm not very familiar with it. I accidentally pushed the channel button on the sony tv remote so all the channels go blank and fuzzy. Even if I press ch… read more
Shahid
Shahid
Technician
13,495 satisfied customers
I have a sony tv kv-2780r and we just had to hook up a new
I have a sony tv kv-2780r and we just had to hook up a new digital cable tv box. i have to put it on channel 3, and i don't have the original tv remote, and the remote we've been using isn't working (… read more
Electra-Tech
Electra-Tech
107 satisfied customers
I have a Westinghouse LEc tv model LD-3255Vx. Its a good tv.
I have a Westinghouse LEc tv model LD-3255Vx. It's a good tv. The only problem that I have is that whenever I change the channels (cable) there is a two second delay where the screen turns black befor… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Auto program displays on my Sony TV that I have connected to
Auto program displays on my Sony TV that I have connected to satellite receiver, unable to clear display from screen even after attempting to do auto program setup using the +button. TV had been fine … read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
I have a Sony Trinitron 32 TV that is approx. 6-8 years old.
I have a Sony Trinitron 32 " TV that is approx. 6-8 years old. It works great, but about three months ago, the channel advance feature stopped working. It won't work on the remote control device, and … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
Problems When I turn on TV (KDL-26M4000, purchased 12/08)
Problems: When I turn on TV (KDL-26M4000, purchased 12/08) the picture flickers a few times then channel 20 comes on (but in upper RH corner of screen, the lettering "MY-20 21.3" appears, Volume contr… read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
acouple of years ago I bought the Sony HDTV 42 flat screen.
acouple of years ago I bought the Sony HDTV 42" flat screen. I have just purchased an interior antenna to get free local channels. Why an I only getting some local channels and not others? What do I h… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
I have a Sony Bravia KDL-46VL130, serial number 8017887, LCD
I have a Sony Bravia KDL-46VL130, serial number(NNN) NNN-NNNN LCD Digital Color TV. It is about 2 1/2 years old. About 3 weeks ago it started to have 4 horizontal stripes of a darker color about 2" th… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
I have an old Trinitron. I dont know which particular model.
I have an old Trinitron. I don't know which particular model. I bought it second hand a few years ago. All I know is that is has a huge tube and weights hundreds of pounds. Anyway, it was working fine… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
My sony widescreen TV, 5 years old, few seconds after I turned
My sony widescreen TV, 5 years old, few seconds after I turned the TV on, the screen becomes red and then disappears. The sound remains unchanged. I can flip through the channels and hear the sound, b… read more
Steve
Steve
Chief Engineer
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x