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Getting message that video cant be played because hdmi cable…

Customer Question
Getting message that video...

Getting message that video cant be played because hdmi cable does not suport HDCP but cables previously worked no prob

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Vizio E470VL 2007

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes

Technician's Assistant: How long has this been an issue with your E470VL? What happened right before this?

Set would not power on either from remote or set control button

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Audio works but no picture, hdmi cables are good

Submitted: 6 months ago.Category: TV
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Answered in 1 minute by:
1/8/2018
TV Technician: Mike G., Technician replied 6 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,458
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 6 months ago

Do you currently have access to the tv so you can try something?

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Customer reply replied 6 months ago
Didnt you get the problem from the first person i chatted with?
TV Technician: Mike G., Technician replied 6 months ago

Yes I did. Do you currently have access to the tv so you can try something?

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TV Technician: Mike G., Technician replied 6 months ago

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but another expert may be.
In the mean time we can continue our chat.....

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TV Technician: Mike G., Technician replied 6 months ago

Do you currently have access to the tv so you can try something?

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Customer reply replied 6 months ago
i have the tv on
Customer reply replied 6 months ago
Ihave the tv on now
TV Technician: Mike G., Technician replied 6 months ago

Please try this:
-unplug ALL the equipment POWER cords from the wall outlet. (tv, cable/sat box, sound system, others)

-re-seat the hdmi cable on BOTH ends - back of the tv AND back of the device.
-wait 3 full minutes then plug in the ALL power cords and turn on.

REPLY back here and tell me what happens.

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Customer reply replied 6 months ago
Same thing no picture, btw the input device is an apple tv unit with latest software
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