TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

The TV is receiving signal and playing sound, but there is…

Customer Question
The TV is receiving...

The TV is receiving signal and playing sound, but there is no picture. the screen is on,but noting comes up when you hit menu. I think the model number is *****

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your AA59-0060A?

Yes HDMI.

Technician's Assistant: Was there a power outage recently?

Yes

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Not that I know of.

Submitted: 1 month ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
1/8/2018
TV Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,186
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV? AA59-0060A is remote control number

- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Ask Your Own TV Question
Customer reply replied 1 month ago
The TVis wall mounted and I can not see the model number. The TV is feed from a direct tv DVR. And yes when I move the hdmi cable and change the input I can find the new input from the sound coming out of the TV, but The picture remains black.
TV Technician: Shahid, Technician replied 1 month ago

OK, is it a Samsung TV?

Also, how old it is?

Does screen glow/ show any number or graphics when turning On TV power?

Ask Your Own TV Question
Customer reply replied 1 month ago
It is a Samsung, probably about8 years old, only controller on the TV is a toggle switch on the bottom of the TV. There is a glow on the screen, no numbers or other graphics appear.
TV Technician: Shahid, Technician replied 1 month ago

Thanks for the info, unfortunately, it is either t-con board or display panel/ the screen problem and replacement of t-con board is the only option that will either fix the problem or confirm it is the screen problem that would not be a feasible repair as it may cost more than a new TV of the same size. I am really sorry about this and you are going to have to return the TV to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

If TV is out of warranty then need to get the model number off of the TV and check with www.shopjimmy.com to get t-con board price info if you have a plan to work on it yourself

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 1 month ago

If you are not comfortable working on it yourself then you may please use the following link to get a list of TV repair shops in the area which will help to get repair quote...
http://www.tvrepairpros.com/
http://www.tvrepairman.com/
I'm sorry there is no easy or quick fix for this problem and it is definitely hardware failure that needs defective board replacement that might resolve the issue. I trust my input will help you out to make the decision about this TV repair or invest that money in new replacement TV.
If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get the credit for my work on the website.
Thank you.

Ask Your Own TV Question
Was this answer helpful?
Ask Shahid Your Own Question
Shahid
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,186
12,186 Satisfied Customers
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

Shahid is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
my tv will not go back to watch cable tv after watching a movie
my tv will not go back to watch cable tv after watching a movie on the dvd, what can i do. i have tried hitting the source buttton but all i get in no signal. i was watching tv before watching a movie… read more
Gameguy360
Gameguy360
Owner
High School or GED
177 satisfied customers
My Sharp Aquos is blinking a red light then green light then
My Sharp Aquos is blinking a red light then green light then red, red, green, red then both red and green pause then both red and green.The remote control or power buttons are not responding. TV is mo… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
How do I turn off screen saver with out remote control?
How do I turn off screen saver with out remote control? Screen saver turns on every minute or so while watching tv… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Lost the Vizio remote control. Need to set up Dish remote to
Lost the Vizio remote control. Need to set up Dish remote to work the tv? Please tell me what I need to do? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My remote control is not working. can I get a new control.
my remote control is not working. can I get a new control. … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
My remote control doesn't work. Remote control will not
My remote control doesn't work JA: What is the model of your TV? Customer: remote control will not work JA: What menu options can you access, if any? Customer: control will not do anything JA: Anythin… read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
I need a replacement remote control for model # RLCD5510A.
I need a replacement remote control for model # RLCD5510A. can you assist … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
My remote control for recording on my vcr on my tv doesn't
my remote control for recording on my vcr on my tv doesn't work. can I replace it? … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
REMOTE CONTROL SETUP HAS A PROBLEM = ME!! PANASONIC.
INITALLY WAS ABLE TO PROGAM X1 REMOTE TO CHANGE CHANELS ONLY. WITH NO VOL OR MUTE CONTROL. THE TRIED AGAIN AND NOW I AM STUCK WITH MULTI TRIES WITH TASKS OF WHAT TYPE OF TV AND ENTER A 3 DIGIT CODE? … read more
Harry
Harry
891 satisfied customers
What is the number to use to add to a remote control and how
What is the number to use to add to a remote control and how is it added to the remote … read more
Harry
Harry
891 satisfied customers
The channels won't change with the remote control. Samsung
The channels won't change with the remote control JA: What is the model of your TV? Customer: Samsung UN32J525DAFXZA JA: What menu options can you access, if any? Customer: None JA: Anything else you … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
329 satisfied customers
Need remote control model37LH20 serial # 912RmHR069017.
Need remote control model37LH20 serial # 912RmHR069017 … read more
Shahid
Shahid
Technician
12,186 satisfied customers
Remote control for sharp elite pro 60x5fd not responding. As
Remote control for sharp elite pro 60x5fd not responding … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
329 satisfied customers
Some functions on the remote control either don't work or
Some functions on the remote control either don't work or operate intermittently. It is not the handset as we replaced the handset and still have the same problems. Have done a reset on the TV without… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Bought a Rca universal remote control and can not work the
Hi bought a Rca universal remote control and can not work the TV … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I want to purchase a remote control for a Panasonic plasma
I want to purchase a remote control for a Panasonic plasma television manufactured in 2005 … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,659 satisfied customers
How to program a tv without a remote control model
How to program a Phillips tv without a remote control model 32hfl5763lf7 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Looking for a remote control replacement. PDP42V18HA
nothingt is working no matter what I do with the manual buttons I keep getting no aignal … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x