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Somehow, I selected "Lock," on my TV - Now it asks for my…

Customer Question
Somehow, I selected "Lock,"...

Somehow, I selected "Lock," on my Phillips TV - Now it asks for my password. I have none...Any suggestions?

Technician's Assistant: What Philips model do you have? How old is it?

Wish I could tell you.- it's a flat screen wall mount - about 30" Probably 10 years old and it has served me very well.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The menu appears when I push the menu button, but it doesn'dtdo anything. I was tryinf to play a dvd when I pushed the wrong button.

Technician's Assistant: How long has this been an issue with your Philips? What happened right before this?

I had loaded a DVD and for some reason, the screen returned to the menu-I was in the process of pushing the HDM button when I hit "Lock."

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

That's about it - thanks

Submitted: 6 months ago.Category: TV
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Customer reply replied 6 months ago
Is anyone working on this?
Answered in 3 hours by:
1/8/2018
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 6 months ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,481
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan, and I'd be happy to help! What's the model number on the back of the TV?

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Customer reply replied 6 months ago
I can't get to it - it is securely on the wall.
Customer reply replied 6 months ago
Are there other options?
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 6 months ago

Sorry. I can't walk you through any fixes if I don't know what TV you have.

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Customer reply replied 6 months ago
I'll remove it from the wall and get back to you.
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 6 months ago

OK I'll be here if you need me.

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