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My grandkids came and touched on of the buttons and now no…

Customer Question
My grandkids came and...

My grandkids came and touched on of the buttons and now no sound. Please call me at 1-***-***-****

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

Yes they picked up my I was wrong they touched the button on the sound bar the far right button

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

I have a new Phillip TV

Submitted: 6 months ago.Category: TV
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Answered in 1 minute by:
1/7/2018
TV Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,300
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Can you please get me the model number off of soundbar in question?

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