TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Need someone to work on my 55 in tv. Samsung un557h60037xza.

Customer Question
Need someone to work...

Need someone to work on my 55 in tv

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung un557h60037xza

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

It is on Direct tv with 2 other tv's that work. This tv does nothing!

Technician's Assistant: How long has this been an issue with your UN557H60037XZA? What happened right before this?

3 days

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The box from Direct tv works just not the tv

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
1/7/2018
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Does power indicator light on TV turn On solid or blink when press power button?

Ask Your Own TV Question
Customer reply replied 7 months ago
Neither
Customer reply replied 7 months ago
TV does nothing
TV Technician: Shahid, Technician replied 7 months ago

OK, can you recheck the TV model number, un557h60037xza is invalid number

Ask Your Own TV Question
Customer reply replied 7 months ago
UN557H6003XZA from back of tv
TV Technician: Shahid, Technician replied 7 months ago

UN557H6003XZA, bold letters in model number needs your attention

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I think the power went out last night and I can. T
I have direct tv connected to it and use the Direct tv remote for changing channels, recording ,playback, etc. Suddenly 10 days ago, after the LG being on for a minute it came up and said I needed my google password. It wouldn't respond to my google password ***** i had been using (never had to use the password ***** LG until now. I was able to work around this and get it to work. Then today it would work no longer and my direct tv doesn't connect properly, can't use my remote … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I just signed up for P.S. Vue. It comes back to add other
I just signed up for P.S. Vue. It comes back to add other channels. We just want basic Package. What's next? … read more
Harry
Harry
2,176 satisfied customers
I HAVE A SAMSUNG 55" TV. SERIAL # AZ1J3CFSA07627L. MODEL
THE TV WILL NOT CHANGE CHANNELS WITH THE REMOTE OR BY USING THE BUTTONS ON THE TV. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I need the e. I need the code for my series 8 Samsung 55 in
It only shows 1 connection it is conneted to direct tv … read more
Harry
Harry
2,176 satisfied customers
I have the same problem as many others with the direct tv
hey there i have the same problem as many others with the direct tv message saying my tv does not support the programs content protection. I also at the same time have not been able to get the direct … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Last night while watching 65" Samsung tv (new) direct tv
last night while watching 65" Samsung tv (new) direct tv screen turned reddish color and said to connect cable..reconnected cables..now direct tv will not come on..talked to them and they said need to… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
The sound on our 55-inch Samsung TV cuts in and out
The sound on our 55-inch Samsung TV cuts in and out continually on all channels. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a Samsung 4k flat screen and I have Direct TV. When
I have a Samsung 4k flat screen and I have Direct TV. When ever I use the Direct TV remote and Samsung remote the audio announces my action on the tv. About every 15 minutes or so it also says what pr… read more
Shahid
Shahid
Technician
13,489 satisfied customers
I have confirmed that it is the TV, It's about 5 year old
It's about 5 year old samsung 55" smart TV, don't know the model # … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a 2012 Samsung PN60E550 55" tv that goes black - no
I have a 2012 Samsung PN60E550 55" tv that goes black - no sound or picture about 1 or 2 times am hour & stays off about 2 minutes - any suggestions? Diane… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
I have a Pioneer PureView Plasma PDP-aro5U that was fried by
I have a Pioneer PureView Plasma PDP-aro5U that was fried by lighting. I want to replace it with a newer Pioneer, but the insurance company is unsure of what TV would be an equivalent replacement. Can… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Here is the problem I have direct tv and just the other day
here is the problem I have direct tv and just the other day they did an upgrade which made the box non compliant with my tv, they subjected that i use the component connection in order to use the box.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
Samsung did a Smart Hub upgrade 11/25. We have a Samsung
Samsung did a Smart Hub upgrade 11/25. We have a Samsung model UN40J6300AF connected to Direct TV cable box. TV and Durect TV worked fine before the upgrade. Turned on the TV after upgrade and message… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Samsung Smart TV 55 inch, model # XXXXX that
I have a Samsung Smart TV 55 inch, model # XXXXX that just hooked up to Direct TV that screen goes dark, the sound quits for about 10 seconds then comes back on, shows the Samsung logo, then the HDMI … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I just bought a Samsung f9000 55" TV. I also have a Samsung
I just bought a Samsung f9000 55" TV. I also have a Samsung Home Theater System and DirecTV. With my old TV the Direct TV box has the HDMI cable going to the HTS. and then an HDMI going from the HTS t… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I HAVE A 55 INCH LG FLAT SCREEN TV. LAST NIGHT THE AUDIO WENT
I HAVE A 55 INCH LG FLAT SCREEN TV. LAST NIGHT THE AUDIO WENT OFF. PICTURE IS FINE. I TURNED THE MUTE BUTTON ON & "MUTE" CAME ON TV. THEN I CUT IT OFF AND THE VOLUME SHOWED UP. NO MATTER HOW HIGH I TU… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
My Samsung HLN567WX/XAA is 9 years old with nothing being done
My Samsung HLN567WX/XAA is 9 years old with nothing being done to it. Now it is taking a really long time for the TV to come on and the green center light is flashing. The picture is not as clear thes… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I just bought Samsung 55" LED 6050 HDTV (model UN55EEH6050F). My
I just bought Samsung 55" LED 6050 HDTV (model UN55EEH6050F). My Directtv was hooked up to regular television. Now I want to know how to hook up my new HDTV to my Directv Receiver Box. I bought the ad… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x