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New TV - trying to hook up DISH network. Samsung - 3 years…

Customer Question
New TV - trying...

New TV - trying to hook up DISH network

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Samsung - 3 years -- do not have instruction manual - so where can I find on TV model number

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

We were able to connect with wireless internet - yes, menu works - what's next

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

#model -- UN40J6200

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

# UN40J6200AF

Submitted: 6 months ago.Category: TV
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Answered in 6 hours by:
1/8/2018
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,615
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago

No - solved -- please discontinue service -- we used a credit card to pay for your expertise which we did not use. Please eliminate our account. If I need to discontinue service through contacting someone else, please forward name and number. Thanks Nancy ******--

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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