TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

Where is the manual switch for the sound... Bravia

Customer Question
Where is the manual...

Where is the manual switch for the sound...

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Bravia 55x8509c...the remote won’t work,,,

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Whatdo I do with the remote....

Submitted: 1 month ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 hours by:
1/7/2018
TV Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,203
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Are you looking for volume control buttons on the TV itself?

Ask Your Own TV Question
Customer reply replied 1 month ago
THAT IS CORRECT AS THE REMOTE WILL NOT WORK AT ALL.SO WHAT DO I DO WITH THE REMOTE - IT WORKS AT THE SHOP I BOUGHT THE TV FROM (THEY TESTED IT ) BUT IT WILL NOT WORK AT ALL AT HOME
TV Technician: Shahid, Technician replied 1 month ago

OK, please check the left rear side of the TV for set of control buttons, volume buttons are there to change volume level manually

Can you get me the model number written on the remote control, of the TV?

Ask Your Own TV Question
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
When I turn on my LG TV model 26LE5300 the LG logo screen flashes
When I turn on my LG TV model 26LE5300 the LG logo screen flashes with the small clock and dashes at the bottom. The remote and buttons on tv won't work to change channel/menu or do anything, it just … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
cant get our volume control to work on our sony 40 bravi
can't get our volume control to work on our sony 40" bravia… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
SHARP AQUOS TV has no picture but only sound. Why?
JACustomer: Our SHARP AQUOS TV has sound but no picture. This occurred since shutting off the TV overnight. Is there a way we can get the picture back without servicing? We have been trying resetting,… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
My remote control doesn't work. Remote control will not
My remote control doesn't work JA: What is the model of your TV? Customer: remote control will not work JA: What menu options can you access, if any? Customer: control will not do anything JA: Anythin… read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
I need a replacement remote control for model # RLCD5510A.
I need a replacement remote control for model # RLCD5510A. can you assist … read more
Louie
Louie
Technician
2,950 satisfied customers
Was trying to reset volume control on my remote now the
Was trying to reset volume control on my remote now the screen is stuck on setup code. Can not exit screen. I tried unplugging tv and restarting but still cannot exit this screen. I can hear the progr… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
REMOTE CONTROL SETUP HAS A PROBLEM = ME!! PANASONIC.
INITALLY WAS ABLE TO PROGAM X1 REMOTE TO CHANGE CHANELS ONLY. WITH NO VOL OR MUTE CONTROL. THE TRIED AGAIN AND NOW I AM STUCK WITH MULTI TRIES WITH TASKS OF WHAT TYPE OF TV AND ENTER A 3 DIGIT CODE? … read more
Harry
Harry
894 satisfied customers
Volume control is stuck at 24. Won't go up or down? Yes,
Volume control is stuck at 24. Won't go up or down? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I need the volume control on my Samsung smart tv increased.
I need the volume control on my Samsung smart tv increased. At volume 100 it can barely be heard. thanks … read more
Shahid
Shahid
Technician
12,203 satisfied customers
The channels won't change with the remote control. Samsung
The channels won't change with the remote control JA: What is the model of your TV? Customer: Samsung UN32J525DAFXZA JA: What menu options can you access, if any? Customer: None JA: Anything else you … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
329 satisfied customers
Need remote control model37LH20 serial # 912RmHR069017.
Need remote control model37LH20 serial # 912RmHR069017 … read more
Shahid
Shahid
Technician
12,203 satisfied customers
The remote control for my Insignia TV, Model: NS-LTDVD20 is
The remote control for my Insignia TV, Model: NS-LTDVD20 is malfunctioning. It is very difficult to turn the TV on and off, although the channel change and volume controls are working. Where can I fin… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,660 satisfied customers
My daughters remote works except for the volume control. I
My daughters remote works except for the volume control. I have replaced the batteries but that didn't help. Any suggestions… read more
stevenl1469
stevenl1469
26 satisfied customers
Bought a Rca universal remote control and can not work the
Hi bought a Rca universal remote control and can not work the TV … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
A new TC55EX601, purchased Dec23/2017; the volume control
A new TC55EX601, purchased Dec23/2017; the volume control moves rapidly by several levels rather than one level at a time. Adjustment? … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I have a Sony 60 in TV, all of a sudden my volume control
I have a Sony 60 in TV, all of a sudden my volume control stopped working … read more
Shahid
Shahid
Technician
12,203 satisfied customers
Volume control on remote will not work new tv. Just 2 cables
volume control on remote will not work new tv JA: Are all the cables at the back of your TV connected tightly to the right sockets? Customer: yes JA: What type of input cables are you using: HDMI, RCA… read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
Volume control only works on TV speakers, using the Digital
Volume control only works on TV speakers, using the Digital optical cable to a converter works because I need to use headphones but when I use the volume control all that comes up is a box on the left… read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x