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My model a6619fsm has a split screen. About a year. Menu…

Customer Question
My model a6619fsm has...

My model a6619fsm has a split screen

Technician's Assistant: How old is your A6619FSM?

About a year

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works everything works just split screen

Technician's Assistant: How long has this been an issue with your A6619FSM? What happened right before this?

No just happen after a leak in basement from washer may have gotten wet

Submitted: 6 months ago.Category: TV
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Customer reply replied 6 months ago
are you there
Customer reply replied 6 months ago
i have no documents to send
Customer reply replied 6 months ago
on back of tv is this number un32j525dafx2a
Customer reply replied 6 months ago
is there anyone there
Customer reply replied 6 months ago
helloooooo
Customer reply replied 6 months ago
whats the f
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
1/7/2018
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 6 months ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,481
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan. Sorry it took a little while for me to respond... there aren't many of us online today =)

I see you have a UN32J525D with a split screen. What do you mean by "split"? What is displayed on each side? Can you take a picture of it for me to see?

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Customer reply replied 6 months ago
the slip is half way down then it repeats
Customer reply replied 6 months ago
can i just type you we tried to send a picture but can't send it
Customer reply replied 6 months ago
we are older and not technical savey
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 6 months ago

I need a better description of what "slip is halfway down then repeats." What repeats? Is the picture duplicated on the other half of the screen? Are there lines on the other half? Is the split vertical or horizontal?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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