TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have a voice with a black screen most of the time, every…

Customer Question
I have a voice...

I have a voice with a black screen most of the time, every once in awhile a picture will appear

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Vizio dear God I do not know

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Hello I am a dummy

Technician's Assistant: How long has this been an issue with your Vizio? What happened right before this?

Picture would be so wonderful I could not believe my evacuees, then this

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I can't think Ospreys any. Hope he can make out my typos

Submitted: 1 month ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 3 minutes by:
1/7/2018
TV Technician: Aric, Technician replied 1 month ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,123
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 1 month ago

What's the model number off of the back of the Vizio and how OLD is it?

Ask Your Own TV Question
Customer reply replied 1 month ago
Is the model number near the buttons
TV Technician: Aric, Technician replied 1 month ago

On a sticker on the back of the TV.

Ask Your Own TV Question
Customer reply replied 1 month ago
All I can see is VIZIO VO420E
TV Technician: Aric, Technician replied 1 month ago

Thank you. That is the model number. Now what is connected to the set that is blacking out when you're watching it- is it a cable box, satellite box, or something else?

Ask Your Own TV Question
TV Technician: Aric, Technician replied 1 month ago

Please stop posting duplicate questions and simply reply back here on this page,

Ask Your Own TV Question
Customer reply replied 1 month ago
Dish box
TV Technician: Aric, Technician replied 1 month ago
Please unplug the Cable/SAT box from power and shut the TV off. Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure. Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct HDMI Input. Let me know what happens.
Ask Your Own TV Question
Customer reply replied 1 month ago
Can not see to do that I am almost blind, can only see and do large, can not get down either. We have had techs come to the house why can't that be done?
Customer reply replied 1 month ago
In this situation calling would do no good at all
TV Technician: Aric, Technician replied 1 month ago

We don't make house calls, this is online tech support only. Perhaps you may want to call DISH. Good luck!

Ask Your Own TV Question
Customer reply replied 1 month ago
What a terrible company I will never buy a Visio ever again no tech help in PERSON then forget it. You sure don’t need my business and I certainly do not need your I don’t care at all attitude.
TV Technician: Harry, Customer Service replied 1 month ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 1,052
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own TV Question
Customer reply replied 1 month ago
I will pay u not one more red cent. I need a larger tv so maybe I can see a little but U can bet your last cent it will NOT BE A VIZIO. My word carries a lot of weight I know a lot of good people who are in my home helping me a lot they will notice my new TV I won’t have to open my mouth. You should treat ur customers better they pay ur salaries, my customers paid mine.
Was this answer helpful?
Ask Harry Your Own Question
Harry
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 1,052
1,052 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
We get snow buildup on the DirecTV satellite dish, which
We get snow buildup on the DirecTV satellite dish, which prevents reception on the TV. I have to spray water on the dish from garden hose to melt it. Is there a practical way to prevent the snow/ice b… read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
The HDMI capability on all 3 HDMI outlets on my Vizio TV are
The HDMI capability on all 3 HDMI outlets on my Vizio TV are not working. What should i do? … read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
Turned it on this morning and had no sound. Hdmi on a Dish
Turned it on this morning and had no sound. JA: Are all the cables at the back of your TV connected tightly to the right sockets? Customer: yes JA: What type of input cables are you using: HDMI, RCA (… read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
We cannot get a TV satellite signal. why. Sony 5 years.
Message on screen says Satellite: 82. Transponder 32 Progress 0 of 5 Help this for the last half hour!, your help would be appreciated! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I need to hook up my computer Toshiba satellite to my vizio
I need to hook up my computer Toshiba satellite to my vizio e series using dmi cords help … read more
stevenl1469
stevenl1469
26 satisfied customers
I disconnected the satellite cable and attached an antenna.
I disconnected the satellite cable and attached an antenna. How do I cet it to work? … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
Thanks, I need help connecting to my satellite box, Sharp
Hi, thanks, ***** ***** help connecting to my satellite box … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
HDMI cable is in the HDMI 1 position but not working.
HDMI cable is in the HDMI 1 position but not working. Something that says ViA is on … read more
Aric
Aric
Technician
46,123 satisfied customers
I purchased an HDMI cable along with an Apple HDMI to
I purchased an HDMI cable along with an Apple HDMI to Lighting adapter so I can view shows from my Ipad. It worked fine for a couple of days then all of the sudden it stopped working. I've tried unplu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I JUST HOOKED UP VIZIO TV TO SATELLITE AND NOW IT KEEPS
I JUST HOOKED UP VIZIO TV TO SATELLITE AND NOW IT KEEPS LOOPING BETWEEN INPUTS AND I CAN'T STOP IT. ANY SUGGESTIONS? I TURNED IT OFF AND ON, CHECKED BUTTONS, UNPLUGGED AND PLUGGED IT BACK IN BUT NO LU… read more
Aric
Aric
Technician
46,123 satisfied customers
DVD not showing on any hdmi inputs but laptop with hdmi
DVD not showing on any hdmi inputs but laptop with hdmi cable works fine. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
Have a satellite receiver with its remote. Can not get the
have a satellite receiver with its remote. Can not get the remote to turn the tv off with the supplied numbers forvizio tv .I have a 20.1 remote device ,that dish network supplied. … read more
Harry
Harry
Customer Service
1,052 satisfied customers
It keeps switching from hdmi 1 to hdmi 3 without me doing
it keeps switching from hdmi 1 to hdmi 3 without me doing anything … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
I'm having issues with my satellite, and the technician
I'm having issues with my satellite, and the technician instructed me to check the input...the only button I can find on the TV is the on/off...I have never used the original remote (used the satellit… read more
Aric
Aric
Technician
46,123 satisfied customers
I have satellite service from Dish and all the lights on my
I have satellite service from Dish and all the lights on my reciever are on but my tv, even after i have disconnected it and reconnect it then chose the input HDMI the tv keeps saying "no signal..it k… read more
Aric
Aric
Technician
46,123 satisfied customers
I have satellite service from Dish and all the lights on my
I have satellite service from Dish and all the lights on my reciever are on but my tv, even after i have disconnected it and reconnect it then chose the input HDMI the tv keeps saying "no signal..it k… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can move it to HDMI 3. But I can't get a picture on HDMI 1. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My satellite on bedroom & downstairs working great. Upstairs
My satellite on bedroom & downstairs working great. Upstairs it says: No cable connected HDMI (1) check the cable connections and the settings of your source device. (2) press source on remote to sele… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x