TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

The connection to our cable box was intermittent on our

Customer Question
The connection to our...

The connection to our cable box was intermittent on our smart tv and now doesn't work at all. we could get away with moving it and the cable would come back on now we cannot get anything. we checked the cable with other tv and it is fine.

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

Netflix works fine, it is our spectrum cable box the first connection that doesn't work

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

It is not the cable box, it is the connection where you plug in to tv

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
1/7/2018
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,471
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

What's the model number off the back of the TV and hold old is it?

Ask Your Own TV Question
Customer reply replied 6 months ago
M55-C2
apex 4 years old
Customer reply replied 6 months ago
NO - I thought I was paying $5 for this and you keep wanting more money!!!!
Customer reply replied 6 months ago
I have probably just been scammed and am really getting pissed off
TV Technician: Aric, Technician replied 6 months ago

I am NOT sending that offer- and am NOT privy to billing issues! The website sends that and you can take that up with them by using the SITE HELP PAGES. Goodbye.

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Cannot access any smart tv apps such as Netflix, Says code
Cannot access any smart tv apps such as Netflix JA: Are you getting any error messages when you try to connect to Netflix? Customer: Says code NW-3-6 JA: How is your internet connection? Have you trie… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We moved our 60" Smart TV downstairs, hooked it up, but the
We moved our 60" Smart TV downstairs, hooked it up, but the smart part isn't working. We can't get Netflix or Hulu … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Vizio M55-C2 TV. The installation instructions say
I have a Vizio M55-C2 TV. The installation instructions say the Best way to connect to a Spectrum TV Box is to use HMDI cable. Yet when connected that way the manual says you cannot obtain close capti… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I cannot get my regular TV channels back. All I can get is
I cannot get my regular TV channels back. All I can get is my on-line accounts like Amazon. I am trying to set up wireless earphones and have had problems just getting to my regular TV... HELP despera… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
In February two members of the Geek Squad came to our house
In February two members of the Geek Squad came to our house at our request because our Smart TV (Samsung) was having extreme buffering on cable shows, especially Amazon Prime. After much analysis and … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My samsung smart tv connects to my wireless home network,
My samsung smart tv connects to my wireless home network, but will not connect to the internet. it says to call my provider (ATT). I did and have rebooted tv numerous times and they checked thing out.… read more
Aric
Aric
Technician
47,471 satisfied customers
Our smart tv is not connecting to the internet as of last
Our smart tv is not connecting to the internet as of last nite. Before that it was fine. Our internet is working on everything else in our house. I called our internet provider and he said everything … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Is tv sn 28LWZ2SEAR03463 Model e43-c2 a smart tv capable off
is tv sn 28LWZ2SEAR03463 Model e43-c2 a smart tv capable off getting and running the Spectrum App … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a Samsung H7150 55” TV. Recently, Spectrum Cable
Hello I have a Samsung H7150 55” TV. Recently, Spectrum Cable remotely disconnected my house service. I then obtained new service with new cable boxes and modem/router. Unfortunately, the Samsung now … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I am trying to get netflix. I did have it on my computer and
I am trying to get netflix. I did have it on my computer and on the TV, but three weeks ago, it was gone due to no internet connection. I have tried all the tricks in the books to get it back. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
We have a Samsung smart tv 10 yrs old. now picture with no
we have a Samsung smart tv 10 yrs old. now picture with no audio after plugging a power strip into power strip wall board tv is plugged into. Lost picture, got snow. no audio but have a picture. Still… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We just bought an LG smart TV. The internal TV speakers only
We just bought an LG smart TV. The internal TV speakers only work with Netflix but not cable. When we do the sound test, it works though. Weird huh? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
Seems there is a patch I need to download to get my
Seems there is a patch I need to download to get my pre-installed Netflix account to work. What is the url for that upgrade, please? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have an older panasonic TV and recently switched from Dish
Hi. I have an older panasonic TV and recently switched from Dish to Spectrum. Dish helped me navigate my networking to locate and watch Netflix. Spectrum won't assist me. Can you help? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Samsung tv model un65js8500f. Just the other day
I have a Samsung tv model un65js8500f. Just the other day the smart hub button on the remote decided not to work anymore. When the tv first comes on the smart hub does display and I can move from the … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Netflix has been working fine on my smart TV up until 2 days
Netflix has been working fine on my smart TV up until 2 days ago - now I just black screen - bill is paid - internet is working… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Hello! I bought our smart tv approx 3 mos. ago. I cannot
Hello! I bought our smart tv approx 3 mos. ago. I cannot get the internet part of it to work. We do have wi-fi in our home, and all other electronics work fine. I have all the information of our route… read more
Steve
Steve
Chief Engineer
9 satisfied customers
My 46" Vizio Smart 3D TV works with my Uverse about 20 minutes
My 46" Vizio Smart 3D TV works with my Uverse about 20 minutes and then it shuts off. I took the tv in to have it looked at by two different repair shops and they found nothing wrong with the TV. Uver… read more
Aric
Aric
Technician
47,471 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x