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My smart tv is not connecting. I have unplugged it several…

Customer Question
My smart tv is...

My smart tv is not connecting. I have unplugged it several time. after gearing up it continues to post a message something is not right. u plug and check connections. I have. can you do something on your end

Technician's Assistant: What's the brand and model number of your TV? How old is it?

One year old. Samsung

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No. the one in my bedroom is fine. It is just the large samsung in the living room

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

Bout an hour. i was watching the football game and it went off. and the

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

No. just help me connect,

Submitted: 6 months ago.Category: TV
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Answered in 10 hours by:
1/7/2018
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,502
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

The "Something's not quite right" message is generated by the Xfinity box- meaning the issue is with Comcast or their equipment. The only thing on a user level you can try is to unplug the power cord from the back of the Xfinity box for 30 seconds- and then plug it back in to fully reboot the box. Once it comes back up this can sometimes clear the issue. However if it does not, then your next step is to contact your cable provider (Comcast) as they are responsible for that message and may need to either refresh the signal or swap out the cable box.

More on that message and contact for Charter can be found at the link below:

https://www.xfinity.com/support/articles/x1-errorcode-xre-00067

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TV Technician: Aric, Technician replied 6 months ago

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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