TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a Panasonic TV and enjoy Netflix The other day

Customer Question
I have a Panasonic...

I have a Panasonic TV and enjoy Netflix The other day Netflix stopped and not says wifi or ethernet cable not connected The ethernet is connected. When ATT tried to help me they said the network settings on my Panasonic TV MenuI set it to wireless wifi but I can't press anything to enter a password? Help I would love Netflix back on my TV

Technician's Assistant: Are you getting any error messages when you try to connect to Netflix?

Yes says TV needs an internet connection It was working fine and nothing changed?

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Yes I tried that And my internet is fine per laptop and I phone- Only this one TV is offline somehow?

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

If you can make sure they see my notes to you that will suffice

Submitted: 4 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 hours by:
1/7/2018
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 4 months ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,480
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Welcome to the site! I'm Dan, and I'd be happy to help! First, I need the model number from the back of the TV.

Ask Your Own TV Question
Customer reply replied 4 months ago
The tv is on the wall can't get to back if tv
The remote says N2QAYB
000570
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 4 months ago

Sorry, but we really can't help without knowing what model we're talking about. The model number is ***** the back of the TV, and should also be on the manual if you have that (or the box).

Ask Your Own TV Question
Customer reply replied 4 months ago
Not sure where to find tv model
Don't have manual handy
I've didn't 60 so far and no help?
Customer reply replied 4 months ago
Ok can anyone help?
ATT says on the Panasonic menu I should be able to put in password ***** get wifi connected?
It has cable from tv tonic and Netflix worked for years ?
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 4 months ago

I can't help without knowing what TV you have. Sorry. I will opt out. If someone else can help, they'll post here and you'll be notified.

Ask Your Own TV Question
Customer reply replied 4 months ago
I'll try and find model number
Customer reply replied 4 months ago
Manf Id. TCL42E3K
Serial
MX13360449
Customer reply replied 4 months ago
Sent u model number etc
What's next?
Customer reply replied 4 months ago
Need instructions on being able to reconnect to wi fi
I press menu
Put wireless on network settings
Then wireless network page shows my wi fi number and has 2 choices yes or no current settings
ATT says I should be able to press and add password ***** not able to do that?
Customer reply replied 4 months ago
Let me know when I can talk to someone vs sitting here all day waiting
Customer reply replied 4 months ago
Are u online now or just wait until u text or call me sometime?
Customer reply replied 4 months ago
When will I get help?
TV Technician: rwhill1, Customer Service replied 4 months ago
rwhill1
rwhill1, Customer Service
Category: TV
Satisfied Customers: 795
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

Is your TV connected to your router using the LAN port and an Ethernet cable to your router, or is there a wireless adapter plugged into the USB1 port?

Best Regards,

Rich

Ask Your Own TV Question
Customer reply replied 4 months ago
The tv is not connected directly to router
The tv has a cable into the receiver in another room. Always worked fine
The wifi and internet work
It's Netflix that all of a sudden says the tv needs internet connection
Customer reply replied 4 months ago
Now that U have model and serial number is ***** a way for me to reset anything to get wi fi going ?
TV Technician: rwhill1, Customer Service replied 4 months ago

Hi,

Yes I hope so, although I don't think this TV has WiFi built it in, it would need to use a WiFi adapter (see pg 16 of the attached manual) - is one plugged in?

Pg 36 and 37 describe how to setup the WiFi.

Hope that helps.

Best Regards,

Rich

Ask Your Own TV Question
Customer reply replied 4 months ago
Thanks for manual
But it worked fine for years
So it was set up
Nothing has been changed or unplugged?
I'm not sure what to do if it's all already plugged in?
TV Technician: rwhill1, Customer Service replied 4 months ago

Hi,

Please try the following:

1. Select Menu

2. Select Network Settings

3. Select Wireless Network

4. Select 'No'

5. Select Search for Wireless Networks and select the required one.

6. Follow the on-screen directions to complete the setup.

Hope that helps.

Best Regards,

Rich

Please confirm the results

Ask Your Own TV Question
Customer reply replied 4 months ago
Did what I sent thanks
It asked for security key
I put in 4 numbers I usually use but Netflix still not working
Is there a way to confirm I have the right security key ?
TV Technician: rwhill1, Customer Service replied 4 months ago

Hi,

This should be the network adapter's code. Is any code appearing on the TV when you go through this process?

What is the wireless network called that you are selecting?

Can you take a photo of the back of the TV so that I can see what's connected please?

Best Regards,

Rich

Ask Your Own TV Question
Customer reply replied 4 months ago
Stepping into shower for moments
Customer reply replied 4 months ago
Hope photos help
TV Technician: rwhill1, Customer Service replied 4 months ago

Hi,

Can you provide any further details of the Wireless TV Receiver box, make/model please?

Try powering that off for 30 seconds and back on please.

Best Regards,

Rich

Ask Your Own TV Question
Customer reply replied 4 months ago
I will soon
I've turned everything off and on several x
Customer reply replied 4 months ago
I will be back to tv at 11 PT
Customer reply replied 4 months ago
Did any of the photos I sent help u?
It is an ATT receiver
TV Technician: rwhill1, Customer Service replied 4 months ago

Hi,

I've found the ATT box you have and here's a video showing how it's connected.

https://www.att.com/esupport/article.html#!/u-verse-tv/KM1009882

Try going over the setup as shown in the video.

Really the TV is just receiving the signal over the HDMI cable (make sure the correct HDMI input is selected on the TV) from the ATT box, so the TV wireless setup is irrelevant as far as I can see.

Are you receiving other channels OK?

Best Regards,

Rich

Ask Your Own TV Question
Customer reply replied 4 months ago
HDMI 1
All channels work
TV Technician: rwhill1, Customer Service replied 4 months ago

Hi,

If all the other channels work OK through HDMI1, then it seems to me that the ATT Uverse box is blocking Netflix. Have you tried re-starting the router which the Uverse box connect to as well?

Best Regards,

Rich

Ask Your Own TV Question
Customer reply replied 4 months ago
rebooted many times
If u can't do anything I'll get att to come out
I'll try other keys
TV Technician: rwhill1, Customer Service replied 4 months ago

Hi,

Sorry, I'm struggling to suggest anything else, so a visit by ATT would be best I think.

Best Regards,

Rich

Ask Your Own TV Question
Customer reply replied 4 months ago
Ok
TV Technician: rwhill1, Customer Service replied 4 months ago

Hi,

Let me know how you get on.

Best Regards,

Rich

Ask Your Own TV Question
Was this answer helpful?
Ask rwhill1 Your Own Question
rwhill1
rwhill1
rwhill1, Customer Service
Category: TV
Satisfied Customers: 795
795 Satisfied Customers
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

rwhill1 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My Samsung TV has no sound or picture.
My Samsung HD LCD TV has no picture or sound. I was able to get it to work for about three minutes and then it shut off. It is not powered off just no picture or sound. My problem now is I have no ide… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
So my coby TV is always switching from HDMI to dvi,and Im
So my coby TV is always switching from HDMI to dvi,and I'm trying to connect my Acer aspire v5 via HDMI it always keeps on saying no signal help… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Seiki tv is not working
My Seiki tv is not working… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Need instruction for inserting the HDMI cable. Sorry, it is
The TV comes "ON" but has a display that indicates the missing HDMI cable … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I hane no picture and no sound. Hdmi. Tv was working
tv was working normally and my wife started to watch a recorded program and screen went blank although it seems to have a dark blue tint… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
HDMI ports don't d. Hdmi ports don't seem to be working. But
we think it existed all along we didn't realize it till we moved the tv and tried to use a fire stick with it … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
No picture or sound. Says there is no signal. HDMI is there.
No picture or sound. Says there is no signal. JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: HDMI is there JA: Was there a power outage rece… read more
Jack
Jack
technician
factory trained engineer
2,163 satisfied customers
I use an HDMI cable to mirror this PC to my 49" HDMI TV,
I use an HDMI cable to mirror this PC to my 49" HDMI TV, works fine, but no audio. How to get the audio? what do I do? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The HDMI capability on all 3 HDMI outlets on my Vizio TV are
The HDMI capability on all 3 HDMI outlets on my Vizio TV are not working. What should i do? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
HDMI cable is in the HDMI 1 position but not working.
HDMI cable is in the HDMI 1 position but not working. Something that says ViA is on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I purchased an HDMI cable along with an Apple HDMI to
I purchased an HDMI cable along with an Apple HDMI to Lighting adapter so I can view shows from my Ipad. It worked fine for a couple of days then all of the sudden it stopped working. I've tried unplu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
DVD not showing on any hdmi inputs but laptop with hdmi
DVD not showing on any hdmi inputs but laptop with hdmi cable works fine. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Samsung TV won't turn on when the red light is on.
My Samsung 32" lcd tv won't turn on. The on-off switch has a small red light, but nothing happens when I push it. Also the remote is not successful. Can you help?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Problem installing Amazon fore stick. Need Help.
I received an Amazon fire stick for X'mas. I installed on to my 60 in Vizio TV that was purchased less than 4 months ago. Now after a few minutes, the TV powers itself off. If I unplug the fire stick … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
HDMI ports stopped working on 50" Panasonic 1080P Viera TV
My HDMI ports stopped working on my 50" Panasonic 1080P Viera TV, is there a way to reset them? Already Tried: Replaced my cable box to make sure that wasn't the problem. Hooked up the red, green blue… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
My Sony Bravia is suddenly not picking up a signal into HDMI
My Sony Bravia is suddenly not picking up a signal into HDMI 2 and 3 inputs. Only HDMI 1 is working. I get a no signal message on the other 2.… read more
Hank Sullivan
Hank Sullivan
Associate Degree
265 satisfied customers
we were watching our led lg tv and then suddenly the screen
we were watching our led lg tv and then suddenly the screen went green and fuzzy… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Have a TCL Roku TV that keeps turning itself off.
Have a TCL Roku TV that keeps turning itself off.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x