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My Samsung tv is showing a screen that wants me to follow…

Customer Question
My Samsung tv is...

My Samsung tv is showing a screen that wants me to follow these steps to control your tv. I have a Comcast remote. Did the three steps but can’t seem to get to the bottom right of the screen that says All Set

Technician's Assistant: What is the model of your TV?

It’s a Samsung series 6 6830

Technician's Assistant: What menu options can you access, if any?

Picture sound broadcasting network smart hub system support

Submitted: 6 months ago.Category: TV
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Answered in 3 minutes by:
1/6/2018
TV Technician: Anthony_Infotech, Technician replied 6 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,265
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

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TV Technician: Anthony_Infotech, Technician replied 6 months ago

Can you please reboot the TV and any satellite or cable box by un-plugging both from wall-power wait 5 mins then re-plug back in again,let me know if there is any change please
Anthony

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Customer reply replied 6 months ago
Any other way to fix this without unplugging, the tv is on the wall and hard to get to the outlet
Customer reply replied 6 months ago
Anybody there?
TV Technician: Anthony_Infotech, Technician replied 6 months ago

No this has to be done I am afraid its a necessary process

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TV Technician: Anthony_Infotech, Technician replied 6 months ago

Do you need any help with this please?

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