TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Turris The problem - No picture, no guide Can get sound,

Customer Question
My name is***** The problem...

My name is*****
The problem - No picture, no guide
Can get sound, adjust volume, change channels
Have Samsung controller, but use Xfinity (Comcast) controller
Other TV in house with Comcast service works with no problem
The problem is not the Comcast input, it’s with the TV
My TV - Samsung Series 8+8000, 63” 3D Plasma PDP
Model # PN63c8000YF, S/N: Z1ZY3CJB100128,
Model Code PN63C8000YFXZA
Put in Service Jan. 24, 2011

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your PN63C8000YF?

Yes

Technician's Assistant: Was there a power outage recently?

Several weeks ago, however the tv worked after that

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
1/6/2018
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,487
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

If you use the original Samsung remote, can you get the TV's MENU to display please?

Ask Your Own TV Question
Customer reply replied 6 months ago
TV menu does not display on Samsung controller, I might have messed up the Manf. code while playing between the two controllers
Customer reply replied 6 months ago
Can call home phone(###) ###-####
Customer reply replied 6 months ago
I am not satisfied with a 24 hour response, cancel my request, DO NOT CHARGE ME. I DO NOT WANT TO PAY A MONTHLY FEE.
Acknowledge my cancellation request and give me a control no.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I want to mirror my Samsung S7 phone to my Samsung Series
I want to mirror my Samsung S7 phone to my Samsung Series 8+8000. The phone does not synch with the tv. Nothing comes up. TV is hooked to an HDMI cable. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My new samsung 24" series 4 is only showing the image small
My new samsung 24" series 4 is only showing the image small in the center in 9 16, when I tried to change to auto size nothing will change. Have Comcast xfinity. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Have a brand new Samsung tv and sound bar. Cannot get tv or
Have a brand new Samsung tv and sound bar. Cannot get tv or cable remotes to control sound bar volume. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
In had a Sherwood receiver RD-7405HDR attached to a Samsung
in had a Sherwood receiver RD-7405HDR attached to a Samsung plasma tv. I put the receiver on vide 02 and sound came from the tv to the receiver sound speakers. I was using a digital audio cable. I bou… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have a 2011 vintage LG 55LK520-UA TV. Today I had a
I have a 2011 vintage LG 55LK520-UA TV. Today I had a Comcast Xfinity box installed and the new Xfinity remote coded fine to the TV for everything except volume. We tried every code and one or two wou… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have an old Samsung TV connected to Xfinity X- box. The
Jack I have an old Samsung TV connected to Xfinity X- box. The volume control is displayed on the bottom of the TV screen and I can not adjust the volume. It is like the volume is locked. Neither with… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a 63" plasma Samsung TV that has red lines running horizon
I have a 63" plasma Samsung TV that has red lines running horizontal when the picture is white How can I repair?… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have a series 8000 Samsung TV, my remote stopped working
I have a series 8000 Samsung TV, my remote stopped working - how do I reach the smart hub? Thanks… read more
Louie
Louie
Technician
3,022 satisfied customers
I have a Samsung TV Model TC-17LA2 August 2004 UM4440867. I
I have a Samsung TV Model TC-17LA2 August 2004 UM4440867. I had to replace the Comcast Digital Adapter and am now trying to reprogram the Comcast Xfinity remote. The remote works to control channel se… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
I unfortunately have a Tru2Way that is no longer supported
I unfortunately have a Tru2Way that is no longer supported as a wireless service with Comcast XFinity. They installed a cable box but did not remove the wirelesess card several weeks ago. Last night m… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
My Samsung Blue Ray dvd player only has a digital coax audio
My Samsung Blue Ray dvd player only has a digital coax audio out port. My Bose Cinemate system is analog coax (the red/white plugs). Is there a way to get these connected?… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
Unable to connect to netflix or video apps via Samsung smart
RE: 55" Samsung LED smart tv: Model # UN55D6420UF Model code: UN55D6420UFXZA Version: #H301 S/N Z3AB3CYB902954M Hello: In early October 2011 I purchased a Samsung 55" LED samrt tv from Best Buy in New… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Samsung Series 5 - 550 Plasma tv that has an series
I have a Samsung Series 5 - 550 Plasma tv that has an series of thin, black horizontal lines running across the entire screen on the upper 2/3rds. It started as one line and appears to be growing in n… read more
Aric
Aric
Technician
47,487 satisfied customers
I just installed a Comcast Xfinity HD box (replacing an earlier
I just installed a Comcast Xfinity HD box (replacing an earlier Comcast box) on a Mitsubishi Wide Screen Rear Projection TV, Model #545331. While watching the screen in HD mode (very nice picture!), t… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I bought a Samsung TV. HPR505216.9 HD Plasma from ABC Warehouse
I bought a Samsung TV. HPR505216.9 HD Plasma from ABC Warehouse on 12/24/05. I purchased an 5yr extended warranty from them. So my TV is still under warranty. For the past few months it is getting tha… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
WHICH TYPE OF 3D SAMSUNG TV HAS THE BEST PICTURE LCD, PLASMA,
WHICH TYPE OF 3D SAMSUNG TV HAS THE BEST PICTURE ? LCD, PLASMA, LED IN THE 7000 AND 8000 SERIES.… read more
PramitP
PramitP
Self-Employed
Diploma
9 satisfied customers
Are the following Samsung Plasma TV models compatable with
Are the following Samsung Plasma TV models compatable with 3D viewing, and if so where do you get glasses? PN50A650T1F; PN58A650T1F; PN63A650T1F John A. Toepke ([email protected]) Thank You… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I recently the cable service of comcast. I have an Akai HD
I recently the cable service of comcast. I have an Akai HD TV. I am unable to program my comcast custom DVR remote control with the codes provided. Do have any other coeds? The codes provided are 1081… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x