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I have a new LG oled tv. the box is linked to the TV via a…

Customer Question
Hi - I have...

Hi - I have a new LG oled tv. the virgin box is linked to the TV via a hdmi cable. all was fine until I followed the instructions to use the tv control for the set top box. it now says virgin at the top left of the tv and not hdmi as previously. the TV picture is not half as sharp since this change. I also cannot enable smart picture mode. any help appreciated! kind regards, Adrian

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your LG TV?

Just 3 hdmi cables. one for the set top / one for dvd and one spare for the wii. I swapped 2 around and the set box is now on hdmi 1

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Don't think so - other than do I pay for this service?

Submitted: 1 month ago.Category: TV
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Answered in 14 hours by:
1/7/2018
TV Technician: Harry, Customer Service replied 1 month ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 1,016
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Louie
Louie
Louie, Technician
Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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