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The picture went out while watching TV. Have sound but no…

Customer Question
The picture went out...

The picture went out while watching TV. Have sound but no picture?

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?

No, never used them

Technician's Assistant: Was there a power outage recently?

No

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

The tv has always worked as hooked up, picture went to a blue screen while watching TV

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
1/6/2018
TV Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,805
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 7 months ago

What's the model number off of the back of the TV and what's connected to it that you watch programming from (cable box, antenna, etc.)?

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Customer reply replied 7 months ago
NS-32D420NA-16 connected to a Verizon Cable Box
TV Technician: Aric, Technician replied 7 months ago

Thank you. Please grab the original Insignia remote and press MENU. Let me know if that displays.

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Customer reply replied 7 months ago
No thanks, ***** ***** 26.00
TV Technician: Aric, Technician replied 7 months ago

Note that the site will send you a phone call offer- that is NOT from me. It is sent without my consent and I am not available by phone. To see MY REPLY, "X" out of the offer and view the page that we have been typing on. Also note that any offers for subscriptions or promotions are NOT something I am privy to. I am an independent tech and am only paid with a positive rating for my service. If you understand, please simply say "I Understand" on this page, and we can continue with your Tech issue.

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Customer reply replied 7 months ago
No thanks. Cancel everything. I will just buy a new TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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