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I have a samsung smart TV, i guess you know my problem, i…

Customer Question
I have a samsung...

I have a samsung smart TV, i guess you know my problem, i need to download Adobe Flash player, i have tried downloading Chrome as a fix and my tv will not allow this what can i do to enable

Technician's Assistant: What Samsung model do you have? How old is it?

Its 2 years old model number: ue32h4500hw model code ue32h4500awxxc version 03

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes the menu works

Technician's Assistant: How long has this been an issue with your UE32H4500HW? What happened right before this?

It was working in september, nothing i know of happened. When i go to the webbrowser and favorites i click on the DTV app and my icons for tv pop up when i click on them i get the message - Play-rounded -fill which means the tv is not supported

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I don't think so, i apparently need Flashplayer to enable again, my tv has updated all its latest software automatically

Submitted: 6 months ago.Category: TV
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Customer reply replied 6 months ago
How long am i expected to wait for a response?
Answered in 19 hours by:
1/7/2018
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,601
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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