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I have a Samsung TV which has stopped giving out sound why.

Customer Question
I have a Samsung...

I have a Samsung TV which has stopped giving out sound why

Technician's Assistant: What Samsung model do you have? How old is it?

Its new model no BH02 UA65JU7500WXXY

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

THE MENUE WORKS JUST THE SOUND DOES NOT COME THROUGH

Technician's Assistant: How long has this been an issue with your BH02? What happened right before this?

NOTHING IT JUST CEASED TO DELIVER SOUND

Submitted: 6 months ago.Category: TV
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Answered in 13 minutes by:
1/6/2018
TV Technician: Anthony_Infotech, Technician replied 6 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 16,250
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Hello
WelcomeWe sometimes find a software glitch can cause issues like this so could you please reboot any satellite or cable box you may be using by disconnecting both from wall power wait 5 mins then replug back in again let me know if there is any change pleaseAnthony
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Category: TV
Satisfied Customers: 16,250
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