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My tv has stopped picking up the remote control. I have even…

Customer Question
Hi my tv has...

Hi my tv has stopped picking up the remote control. I have even tried to use the Wi-Fi option with my phone but my phone is unable to find the tv.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Its a panasonic Vieira smart tv ill just grab the number

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I can use the Kodi stick and I get get the menu up

Technician's Assistant: How long has this been an issue with your Panasonic? What happened right before this?

Model number. TH-P5OST60A

Submitted: 6 months ago.Category: TV
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Customer reply replied 6 months ago
We have had this issue for a few weeks
Customer reply replied 6 months ago
Nothing happened to it. It just stopped working
Customer reply replied 6 months ago
Is the technician there??
Customer reply replied 6 months ago
Is anyone there??
Answered in 19 hours by:
1/7/2018
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 6 months ago
I still need help
TV Technician: Harry, Customer Service replied 6 months ago

Have you tried replacing the batteries in the remote?

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Customer reply replied 6 months ago
I have and tried to reset it but the tv won't pick up the remote. If tried numerous ways to connect the remote to the tv
TV Technician: Harry, Customer Service replied 6 months ago

Are you using the remote designed for the TV or a universal remote?

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Customer reply replied 6 months ago
Universal
TV Technician: Harry, Customer Service replied 6 months ago

Do you have the remote for the TV?

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Customer reply replied 6 months ago
No the shop lost it
TV Technician: Harry, Customer Service replied 6 months ago

Unfortunately, you will need to the original remote

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Customer reply replied 6 months ago
If never had one. Where would I get it?
TV Technician: Harry, Customer Service replied 6 months ago
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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