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I have no sound on any channel. I have clear pictures on all…

Customer Question
I have no sound...

I have no sound on any channel. I have clear pictures on all channels, but no sound.

Technician's Assistant: Is this happening with internal or external speakers?

Internal

Technician's Assistant: Did you try updating the sound driver on your laptop?

I didn't know about that. What do I do?

Submitted: 6 months ago.Category: TV
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Answered in 20 minutes by:
1/5/2018
TV Technician: Louie, Technician replied 6 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question.

Initially, would your concern be with your laptop/computer? ...or some other device?

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Customer reply replied 6 months ago
Just my TV. I have sounds on my laptop.
TV Technician: Louie, Technician replied 6 months ago

I understand.

Please re-confirm and post back with the complete model number of the TV.

And is the TV directly connected to an antenna or cable feed?
Or is there a cable box or even a satellite receiver?
Or some other device? ...Internet connection?

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Customer reply replied 6 months ago
40L3400u. I only have TV and internet with att
Customer reply replied 6 months ago
antennas
Customer reply replied 6 months ago
Are you still there?
TV Technician: Louie, Technician replied 6 months ago

Thank you for allowing me time to read your post, reference the documents and compose this reply.

And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

...have you tried unplugging the Toshiba TV for an extended period of time?

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Customer reply replied 6 months ago
Sir, I don't know what's going on with Toshiba, but the sound just came on. I thank you for your time and efforts. I need no further service for now. Do I need to tell you anything else?
Customer reply replied 6 months ago
Can I get my $5 reimbursement now?
TV Technician: Louie, Technician replied 6 months ago

Great! Good to hear that the issue has been resolved, congratulations.

My participation is strictly limited to technical, repair and/or installation issues as well as related information.
Request for cancellation, refunds as well as billings & payments concerns are best addressed by Customer Support.

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Customer reply replied 6 months ago
Okay, Sir, I will contact Customer Support. Thanks again!
TV Technician: Louie, Technician replied 6 months ago

Cheers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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