TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

The set cut off suddenly and will not come on, I tried

Customer Question
The set cut off...

The set cut off suddenly and will not come on, I tried changing outlets and used the built in button but still not working. The standby light is not on. TV is under warranty, less than 2 weeks of service.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

TV is Samsung 6 series. Model UN50MU6300FXZA. Two weeks old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Problem limited to tv it will not come on, I can't access the menu.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

This tv is still under warranty.

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 4 minutes by:
1/5/2018
TV Technician: Nathan, Installer replied 6 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,759
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

To be clear, this is a paid support service, which is not covered by any warranty or other service plan.

I'll help you in troubleshooting and diagnosing the problem here.

Are there other devices on the same outlet (cable box, dvd, etc) which are still powering on?

Ask Your Own TV Question
Customer reply replied 6 months ago
satellite receiver and home theater are also on surge protector with multiple outlets and they are working normally.
Customer reply replied 6 months ago
Before the crash the set did not power up normally. When turned on the color was not right, kind of washed out pink. This was corrected by turning set off and back on.
Customer reply replied 6 months ago
This takes too long and I am tired of you asking for more money, please remove my file from your records and do not contact me.
TV Technician: Nathan, Installer replied 6 months ago

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 6 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; given the recent purchase date your best recourse would actually be to return it to the store/retailer in exchange for a new tv. You could certainly file a warranty claim, but that can take weeks before samsung gets someone out to repair it, and the tv would be prone to other failures, so pursuing an exchange/refund through the seller would be the quickest resolution for you.

Ask Your Own TV Question
Customer reply replied 6 months ago
Not blaming you Nathan, just the process. While waiting I contacted Samsung and they are sending technician to make repair
TV Technician: Nathan, Installer replied 6 months ago

I'm sorry for any inconvenience, I have no control over the site operations as we are all independent techs here working on our own personal time just trying to help.

I would still recommend at least trying this reset process,

and even though you have samsung scheduled, you are still truly better off pursuing exchange through the retailer, as the samsung tech will typically require multiple trips (one for diagnostics, then go oder parts and come back later to actually fix).

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My smart TV stopped working and the red light is not even
My smart TV stopped working and the red light is not even showing … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
My television just decided to shut off. It is a new Samsung
Hi - My television just decided to shut off. It is a new Samsung Smart TV and I've had it for one year. I checked the cable box (upstairs TV is working fine), and I unplugged everything and plugged it… read more
Nathan
Nathan
Installer
30,759 satisfied customers
My Series 8000 Smart TV just stopped working. Won't turn om
My Series 8000 Smart TV just stopped working. Won't turn om either with the remote or at the TV itself. There is power to the set. I checked. … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Fairly new samsung tv. Cut off while watching(not during
Fairly new samsung tv. Cut off while watching(not during blackout or storm) and now won't cut back on. Tv has power but red light is not on. Nothing wrong with outlet … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My tv will not turn on after being unplugged. I am trying to
It happened today. The tv was working just fine then was mounted to the wall. … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Samsung 6300 55"UHD - Can't access TV Start UP Bar with
Samsung 6300 55"UHD - Can't access TV Start UP Bar with Netflix. Does TV have to be set to a certain channel for this to work … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
picture won't come on...soundis ok and can change channels.
picture won't come on...soundis ok and can change channels. worked fine...I must have pushed wrong button. KEN… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
When I have been away and come home turn on tv and ti shuts
When I have been away and come home turn on tv and ti shuts back off this happens for hours, what is wrong… read more
Louie
Louie
Technician
3,022 satisfied customers
Have a SONY LCD colour tv. model KDL 46EX520TV had turned
Have a SONY LCD colour tv. model KDL 46EX520 TV had turned off during a channel change the standby light started to flash. Trying to turn television back on had failed. Turning power off leaving it fo… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Hi two weeks ago we bought the Samsung 46" LED 6400 series
Hi two weeks ago we bought the Samsung 46" LED 6400 series TV. And it suddenly stopped working last night, it won't turn on. How can we go about troubleshooting this?… read more
Daniel
Daniel
Electrical Engineer
Bachelor's Degree
1,072 satisfied customers
I have a Sony Rear video Projector TV. The problem is when
I have a Sony Rear video Projector TV. The problem is when I turn on the TV the standby light comes on and then the TV cuts off. what could be the problem?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Samsung Plasma PN50B850 series. It keeps randomly
I have a Samsung Plasma PN50B850 series. It keeps randomly changing from my current source to another source. Also, the menu will randomly pop-op out of nowhere. This has been happening for the past 2… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
My Toshiba REGZA XV645 series 40 LCD tv is 20 months out of
My Toshiba REGZA XV645 series 40" LCD tv is 20 months out of the box. The picture suddenly went black last week, after two days of intermittent "double-vision" pictures. Is this tv fixable? If so, wou… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a model-DP32648 serial # B8140236509754. Do I still
I have a model-DP32648 serial # XXXXX Do I still have warranty on the tv? I was gone for the week and when I returned the tv would not even come on. Checked the power outlet and the cabel. When I woul… read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
Hi I have a Samsung 46 LCD TV Model No. LE46M53BDX. When
Hi I have a Samsung 46" LCD TV Model No. LE46M53BDX. When turned on, the picture comes on for around 2 seconds and goes off, sound stays on. The picture is dark on one side of the screen before it goe… read more
Eric
Eric
Electronis Technician
High School or GED
53 satisfied customers
I have a 73 Inch Platinum Series 1080 Integrated HD model purchased
I have a 73 Inch Platinum Series 1080 Integrated HD model purchased in 2003. When I turn on the set, the green light on the front comes on but then immediately powers down. This just happened yesterda… read more
Steve
Steve
I
1 satisfied customers
I have a Samsung 52 HD LCD less than a year old. I have
I have a Samsung 52 " HD LCD less than a year old. I have been experiencing some audio problems. For the last week , I will hear a click and the sound will shut off for approximately 2 seconds and com… read more
euro-pro llc
euro-pro llc
Technician
Associate Degree
1,128 satisfied customers
We have a flatscreen TV less than one year old. I cant get
We have a flatscreen TV less than one year old. I can't get it to turn on, either with the remote or manually. It is getting power, and still does not come on when moved to another outlet. The other T… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x