TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

My remote no longer works. I don't remember. Can you look it…

Customer Question
My remote no longer...

My remote no longer works

Technician's Assistant: What is the model of your TV?

I don't remember. Can you look it up by my name?

Technician's Assistant: What menu options can you access, if any?

Input and power doesn't work well either

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
1/5/2018
TV Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,306
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?
- Is it the remote came with the TV which isn't working anymore?

Ask Your Own TV Question
Customer reply replied 6 months ago
I can't see it but yes it is the remote that came with the tv
my phone number, my land line number, is(###) ###-####if that helpsMy name is***** at*****#4 Sacramento Ca 95825
my cell number is(###) ###-####the model number is *****
TV Technician: Shahid, Technician replied 6 months ago

OK, lets verify the remote control first with help of camera, click on the following link to view how to check the remote control infrared signals and reply back with the result

https://www.youtube.com/watch?v=DLx4zBKTSiM

Ask Your Own TV Question
TV Technician: Shahid, Technician replied 6 months ago

Please reply here and do no open duplicate question for the same issue

Ask Your Own TV Question
Customer reply replied 6 months ago
I'm not able to do as requested. Please cancel my free trial and do not charge my credit card.
TV Technician: Shahid, Technician replied 6 months ago

No problem, contact customer service via help link on website main page to cancel the question, I have no control over such things

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Last night when I touched the input button on the side of
Last night when I touched the input button on the side of the TV, I got a static shock and now the input button does not work. I have unplugged it from the power and started over but to no avail. The … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My remote control will no longer work, AQUOS I think it is
I am using Xfinity remote. The Xfinity service person demonstrated to me that the infared receiver of the TV is not working … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a revolution hd tv that i received as a gift from
hi i have a revolution hd tv that i received as a gift from work at school and i can't seem to connect my ge universal remote to the tv … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
We have a Vizio flat screen tv. When we turn it on we get
We have a Vizio flat screen tv. When we turn it on we get the [ V striped icon ] but only briefly, then black screen. We get audio, but no picture. If we turn the set off and wait for a minute, someti… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
TV won't power off using the TV or the Cable Remote. Cable
TV won't power off using the TV or the Cable Remote. Cable remote will change channels and the sound works through a separate box. Neither the TV remote or Cable Remote will work for sound either. Cha… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My remote doesn't work properly, I don't know what the model
I don't know what the model number is ***** it must be at least 8rs old … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My Vizio tv has one button on the lower left corner my tv
Hello my Vizio tv has one button on the lower left corner my tv also doesn't let me turn up or down the volume and half of the tv in light and the other half is dark … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
I have a sharp lc-60le650u I can not get any remote to work
I have a sharp lc-60le650u I can not get any remote to work expect my directv remote … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
My Remote green light is stationary and I cant get it to flash
My Remote green light is stationary and I cant get it to flash so I can pair up the remote to the adapter… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Hello, i just bought a new remote control for my samsung PS
Hello, i just bought a new remote control for my samsung PS 42Q7hdx/xsa tv. The old remote's buttons no longer work well so the new one arrived yesterday and I was told just to put in the AAA batterie… read more
Shahid
Shahid
Technician
13,306 satisfied customers
I have a Panasonic Viera TX-P42X10B. I don't think it supports
I have a Panasonic Viera TX-P42X10B. I don't think it supports ARC. What's the best way to set up my YSP 4300? I have a Freest box (Humax) that does have HDMI and my Viera has available normal HDMI so… read more
Shahid
Shahid
Technician
13,306 satisfied customers
Remote stopped working. Changed batteries. I think the connection
Remote stopped working. Changed batteries. I think the connection from the metal coil to the remote either broke or is off-kilter. I tried to fix it but I don't know how it is supposed to connect to t… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Ive got a cheap FLUID FLD2400 TV I bought from Radio Shack,
I've got a cheap FLUID FLD2400 TV I bought from Radio Shack, and I noticed I had some pretty awful overscan issues. After poking around a bit, I managed to get into the service menu and disabled the o… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Ive got a Dell Insperon laptop streaming Netflix and a HDMI
I've got a Dell Insperon laptop streaming Netflix and a HDMI cable hooked up to a Sony Bravia 40LX900 but cannot get a picture or sound on TV.… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have a Mitsubishi 57831. Moved it into the garage for a week
I have a Mitsubishi 57831. Moved it into the garage for a week for a new floor, and then back. Now neither its remote and the cable remote don't work. The power on button works and the TV runs ok The … read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Help! I have an old circa 1985 Mitsubishi 45 projection tv.
Help! I have an old circa 1985 Mitsubishi 45' projection tv. It still works, but haven't used in some time. Now when I turn it on, a display pops up on a blue screen asking me to enter a 4 digit code.… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
the source switch on the right side of my Samsung hl5667wx/xaa
the source switch on the right side of my Samsung hl5667wx/xaa DLP rear projection TV no longer allows me to switch to the different components… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Im considering bying a new TV to solve my inability to view
I'm considering bying a new TV to solve my inability to view DVD's on my Sanyo DS27510 TV since the remote broke. I am unable to program new remotes to switch INPUT or AUX. The menu button on the TV d… read more
Martin
Martin
Electrical engineer
Bachelor's Degree
486 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x