TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

The tv is slow to respond to my remote. Direct tv says it…

Customer Question
The tv is slow...

The tv is slow to respond to my remote. Direct tv says it may be a tv problem and not a remote problem

Technician's Assistant: What is the model of your TV?

RM-YDO12

Technician's Assistant: What menu options can you access, if any?

Several beginning with external inputs

Submitted: 1 month ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
1/5/2018
TV Technician: Shahid, Technician replied 1 month ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 12,186
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to the TV and does the problem occur on all video input sources?

Ask Your Own TV Question
Customer reply replied 1 month ago
KDL-40V2500. I have a Bose DVR but this remote does not operate it. My problem is with the TV
TV Technician: Shahid, Technician replied 1 month ago

OK, TV is slow to respond to the remote command, how much time it takes to respond when push Volume button on TV remote?

Also, does it happen if push Volume button on the TV itself?

Ask Your Own TV Question
Customer reply replied 1 month ago
I do not want to spend any more money. Since you have not helped me do not charge my VISA account for anything. Agreed?
TV Technician: Shahid, Technician replied 1 month ago

NOTE: Phone call or any other offer is automated and not sent by me. Feel free to ignore it if you prefer to troubleshoot the problem here in text chat.

Contact customer service via help link on website main page for any billing issue, I have no control over such things

Thanks

Ask Your Own TV Question
Customer reply replied 1 month ago
I gave you the model number. CAn you help me or not
TV Technician: Shahid, Technician replied 1 month ago

Since you have not helped me do not charge my VISA account for anything. Agreed?

.

I'll opt out to allow other experts to assist you further

Thanks

Ask Your Own TV Question
TV Technician: Harry, Customer Service replied 1 month ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 1,032
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own TV Question
Was this answer helpful?
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a 55 inch panasonic tv that has 3 spots on the
I have a 55 inch panasonic tv that has 3 white spots on the screen.It was purchased new 2 years ago. After talking to a tv repairer he has advised that it it is an expensive repair. Surely these tv's … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
I have an E3D470VX, that has suddenly gone into a loop of
I have an E3D470VX, that has suddenly gone into a loop of turning itself off and on … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
The operation with the control panel is prohibited.
the operation with the control panel is prohibited … read more
Harry
Harry
Customer Service
1,032 satisfied customers
It is flickering on the left side. LG uf6450. It happens on
Yes it happens on all sources.the menu screen doesn't even show on the screen … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
How do I get off activity data terms comditions. Vizio 1yr.
how do I get off activity data terms comditions JA: What's the brand and model number of your TV? How old is it? Customer: vizio 1yr JA: Does the TV menu work? Do you have the same problem on all sour… read more
Harry
Harry
Customer Service
1,032 satisfied customers
When I press AQUOS Net on my remote I get a SSL connection
When I press AQUOS Net on my remote I get a SSL connection error. Hand shake error has occurred in SSL. … read more
Harry
Harry
Customer Service
1,032 satisfied customers
Sony TV stopped working and light is flashing 6 times
Sony TV stopped working and light is flashing 6 times between intervals … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to connect my lg smart tv to my audio home
I am trying to connect my lg smart tv to my audio home theater and it wont connect. I have switched all the settings as told and still no sound out of any hdmi or any of the other options … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just got a new samsung tv (my third samsung). it's the 28"
I just got a new samsung tv (my third samsung). it's the 28" for $199 at best buy. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just bought the UHD TV 7 series MU7600 and am trying to
I just bought the UHD TV 7 series MU7600 and am trying to set it up and I have no sound. It keeps telling me I am on mute and I do not know how to un-mute it. … read more
Louie
Louie
Technician
2,950 satisfied customers
My TV model 32c120u is not giving me good color. Is there a
My TV model 32c120u is not giving me good color. Is there a default way to get my clear color back? … read more
Harry
Harry
Customer Service
1,032 satisfied customers
I have LG tv model 60PN6500-UA.How do I change it pcm audio
I have LG tv model 60PN6500-UA.How do I change it pcm audio format ? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I was watching my TV and suddenly i can't see any picture on
My name is***** was watching my TV and suddenly i can't see any picture on the screen but the HDMI light is still on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
We are trying to add an HDTV antenna to get local channels.
hi, we are trying to add an HDTV antenna to get local channels. we got rid of cable and went to Sling. The Broadcast is grayed out so we cannot chose it. Model number UN50J6200AF … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
I have a smart network dvd dmpbd84gmk player - which
I have a smart network dvd dmpbd84gmk player - which connects to my tv screen for Netflix via modem. It was working but now there is a static screen. please advise ? Joan ******* NZ *-****************… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,322 satisfied customers
Panasonic Viera TH-42PZ80U 42-Inch 720p Plasma HDTV - has a
Panasonic Viera TH-42PZ80U 42-Inch 720p Plasma HDTV - has a yellowish band running from top down, middle of screen … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
It's not a TV but a 34 inch ultra-wide monitor and I am
It's not a TV but a 34 inch ultra-wide monitor and I am getting lines across the bottom of the monitor screen … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
One number cannot get through to me. My problem is with my
one number cannot get through to me JA: What's the brand and model number of your TV? How old is it? Customer: my problem is with my phone JA: What's the brand/model and Operating System (OS) of your … read more
Harry
Harry
Customer Service
1,032 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x