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The cable box is working, but the TV screen remains

Customer Question
The cable box is...

The cable box is working, but the TV screen remains completely white. We spoke with our cable company and they think it is a TV problem.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

The TV is a VIZIO, the model #is E320 - AO, and I think it is at least 10 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I'm not sure what you are asking me.

Technician's Assistant: How long has this been an issue with your Vizio? What happened right before this?

The TV was working all day, but the problem began later in the afternoon. We had a similar problem with it many months ago where NO SIGNAL appeared on the screen, but the cable Company walked me thru a procedure and the TV worked well again.

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

NO, but thank you for your help!!

Submitted: 1 month ago.Category: TV
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Answered in 5 minutes by:
1/5/2018
TV Technician: Aric, Technician replied 1 month ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 46,116
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 1 month ago

The screen remaining "WHITE" is not the same as a No Signal message, and this generally points to a fault in the set (the power board or LCD controller being the most common). That said, please grab the original Vizio remote and let me know if you can get MENU to display.

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TV Technician: Aric, Technician replied 1 month ago

Please view my reply and send one back to proceed.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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