TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

No sound on LG Tv with Directv. I can get sound when I use…

Customer Question
No sound on LG...

No sound on LG Tv with Directv

Technician's Assistant: Are all the cables at the back of your LG TV connected tightly to the right sockets?

Yes...I can get sound when I use WIFI for recorded videos on computer, and when using NFLEX...I get picture, on local stations and others...but no sound on them

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

Hdmi?

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

Yes...why can I get sound on NEFLEX and WIFI and not on stations I paid for

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
1/4/2018
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,484
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

By far the most common cause of this problem, is a glitch in the cable box processing.
Please follow the steps below:
1) Shut the TV off, and then disconnect the cable/SAT box AND the TV from power (unplug their power cords).
2) If using an HDMI cable, disconnect and reconnect the HDMI cable on both ends when the cable box is unplugged from power (make sure it's secure on both ends).
3) Press and hold the power button on the TV itself (not the remote) for 10 full seconds while the set is unplugged, then release the power button.
4) Plug the cable box AND the TV back into power, then turn the TV on and attempt to watch a program.

Ask Your Own TV Question
TV Technician: Aric, Technician replied 6 months ago

Try those steps to solve the problem please! Thanks!

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,484
47,484 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I turned it on and it had reverted to local TV. I have it
I turned it on and it had reverted to local TV. I have it hooked up to a Direct TV dish and do not remember how to get back to it. It's puzzling because it reverted on it's own. Worked fine when I lef… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
A box moves slowly back & forth across the top of the
a gray box moves slowly back & forth across the top of the screen. Inside the box it says POWER ONLY (v4.02.30) (How to turn off) Press exit key and turn power off with a remote control. Can't get rid… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have the last of your 50 inch plasmas...Model #TC-P50
I have the last of your 50 inch plasmas...Model #TC-P50 GT50. It has been a great set until a few days ago. My Dvd player with 1080P still works great on all HDMI inputs whether thru wifi, i.e. Netfli… read more
Aric
Aric
Technician
47,484 satisfied customers
I have a direct TV account and would like to figure out how
I have a direct TV account and would like to figure out how to stream video (ex. Netflix, Amazon) wirelessly. I have a great wifi plan. Iʻd prefer not to do the HDMI cord from computer to tv, if possi… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an LG 42LH90. No sound week now. I unplugged TV
I have an LG 42LH90. No sound for a week now. I unplugged TV and cable box, swapped cable boxes, reset audio settings on TV and nothing works. When I switch to TV mode and get static TV station the so… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Hi! I have a JVC model HD-52G886 purchased in February of
Hi! I have a JVC model HD-52G886 purchased in February of 2006. We just moved and now we are having trouble with the sound. At the new house it is hooked up to Directv Genie. The audio skips out. It d… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
Magnavox MDR5333H I can get the closed caption to work just
Magnavox MDR5333H I can get the closed caption to work just fine with over the air digital channels. However when I input video from my satellite box (analog) I do not see closed caption. The menu onl… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Sony rear projection TV model kdf-46e2000 and just
I have a Sony rear projection TV model kdf-46e2000 and just replaced the lamp. My HDMI inputs are not giving me a picture or audio. My s video is working fine so I know its not my directv. I tried plu… read more
Aric
Aric
Technician
47,484 satisfied customers
I only get sound on some local stations and some HBO or other
I only get sound on some local stations and some HBO or other dish tv stations. I do get full picture on everything. Dish TV already replaced the recevier. Is there somthing I can do with my remote to… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
My Dell Inspiron 570 pc is connected to my Panasonic Viera
My Dell Inspiron 570 pc is connected to my Panasonic Viera TC-P50G20 via an HDMI cable to the HDMI 3 AV IN terminal, the video shows fine but no sound comes through. There is sound at the audio output… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I hope Benimur is available??, I have all the info. to get
I hope Benimur is available??, I have all the info. to get my dvd recorder connected to the directv dvr. but I can't get it to record, what am I doing wrong. I can't get the recorder to register on tv… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have 2 Mitsubishi LT-52244 TVs bought new approx. 3 yrs.
I have 2 Mitsubishi LT-52244 TV's bought new approx. 3 yrs. ago. One is connected to DirecTV HD DVR Model HR21; the other to DirecTV HD Receiver H21 - both by HDMI cable. With each one, about 1/3 to 1… read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
got troubles to connect my sat receiver with hdd recorder and
got troubles to connect my sat receiver with hdd recorder and tv. each of them got hdmi, but hdd recorder doesnt see the sat receiver.thanks for any help… read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
I have an LG 37 LCD flatscreen, model 37LC7D, hooked up to
I have an LG 37" LCD flatscreen, model 37LC7D, hooked up to a DirecTV HR23 DVR and a Todhiba D-VR600KU Hi-Fi VCR & DVD Video Recorder, which has upconverting to 720. Each is connected to the monitor w… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
i am having trouble hooking up my direct tv hd receiver to
i am having trouble hooking up my direct tv hd receiver to my new tv. it is a sony kdl-46v5100. can u help me out here?… read more
Audio Video Tech
Audio Video Tech
Electronics Technician / Home Theater
Bachelor\u0027s Degree
98 satisfied customers
I am setting up my new sony tv and have all connections in
I am setting up my new sony tv and have all connections in place. When I perform the auto set up of the channels, none appear. I have directv and that is also connected. Why am I not getting any chann… read more
Chuck Williams
Chuck Williams
Freelance Electronics Technician
Vocational, Technical or Trade Scho
3,774 satisfied customers
LG 42LC55 - I cant connect my TV to the local cable. I brought
LG 42LC55 - I can't connect my TV to the local cable. I brought the TV from Serbia. I bought an adapter to connect the TV to the local cable in USA. When trying to auto tune, the channels show up but … read more
Louie
Louie
Technician
Associate Degree
3,022 satisfied customers
We have two TV sets connected in the house. One gets all the
We have two TV sets connected in the house. One gets all the channels. Our Sony WIGA KVB-32FS120 gets two local channels, no Direct TV. It fails (unlike the 2nd set) to get two other local channels.… read more
Rod
Rod
TV & Communications Sys Repair
Graduate Certificate
2,355 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x