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I am setting up an antenna fpr local tv reception and need…

Customer Question
I am setting up...

I am setting up an antenna fpr local tv reception and need help on how to connect it model#VM50H6400AF.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

SAMSUNG MODEL VM50H6400AF. 3 or 4 yrs old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I am looking at a screen that has sources Tv , Hdmi 1 2. 3 4

Technician's Assistant: How long has this been an issue with your VM50H6400AF? What happened right before this?

Nothing I have not had comcast for a year thus zero tv reception. I understand thY my nrw GE external antenna will bring in lo cal tv reception. Thats all oI eant. But when I connect the cable cord from the antenna to the Tv nothong happens

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I can pay for you to help me but you are no lpnger communicating with me. What happened

Submitted: 6 months ago.Category: TV
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Answered in 1 day by:
1/6/2018
TV Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 6 months ago
This is twice that I have asked and paid for help from ypu and the wait time was so long with your reply that I gave up and drove to a Best Buy Store and just talked to a salesman and drove back home with the answer. I gave up on you.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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