TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

I have a Sony Bravia Ser. no. KDL40Ex40B and I have been…

Customer Question
I have a Sony...

I have a Sony Bravia Ser. no. KDL40Ex40B and I have been connecting to the Internet so that I can receive Netflix through my Wii which has just now quit working. My understanding is that I require a device to plug in the USB Port to receive the signal wireless. What is it and is it actually necessary?

Technician's Assistant: How old is your Bravia?

It is about 10 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

We don't have any other problems we are receiving cable signal fine

Submitted: 7 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 48 minutes by:
1/4/2018
TV Technician: Shahid, Technician replied 7 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,477
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Were you receiving Netflix on this TV OR trying it now to get Netflix service?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
Having trouble connecting Sony model # KDL-46NX700 to the
Having trouble connecting Sony model # KDL-46NX700 to the Internet. Wired or wireless. Error cod … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Im trying to watch Netflix on my Sony Bravia and it just
Im trying to watch Netflix on my Sony Bravia and it just stopped working. I have a message on the TV that says A network error has occured. My net flix works fine on my computer I just checked. … read more
Shahid
Shahid
Technician
13,477 satisfied customers
Our LG TV has stopped recognizing any of the HDMI ports. If
Our LG TV has stopped recognizing any of the HDMI ports. If we plug in the WII in works in any of the ports but once we try to go back to TV we just get a message, no signal. Checked all connections, … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I bought a compatible wi go range e tender for Sony Bravia
I bought a compatible wi go range e tender for Sony Bravia tv. I do a network setup check and the devices up address is displayed but my eireless connection failed … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
289 satisfied customers
I have just purchased a Netgear wireless dual band to
I have just purchased a Netgear wireless dual band to connect to Panasonic Viera TV - but when I plug it into the USB port nothing happens??? … read more
Shahid
Shahid
Technician
13,477 satisfied customers
Im trying to get Netflix on my TV. I have a button on the
Im trying to get Netflix on my TV. I have a button on the remote for Netflix but when I press it is says "Feature Not Available". … read more
Shahid
Shahid
Technician
13,477 satisfied customers
Lately my Bravia TV cannot complete the way to watching Netflix
Lately my Bravia TV cannot complete the way to watching Netflix or similar internet programming. The TV will spin for a while and then tell me that there is a network failure and I should try again. M… read more
Shahid
Shahid
Technician
13,477 satisfied customers
I have a Vizio 29 inch TV.E series Razor LED.Model E241iA1 When
I have a Vizio 29 inch TV.E series Razor LED.Model E241iA1 When I plug in Headphones it cuts the sound to the room and no one else can hear. I tried a splitter with cables and two sets of headphone so… read more
Shahid
Shahid
Technician
13,477 satisfied customers
Hi, I have a Sony Bravia kdl-32s3000 tv. I purchased a uwa-br100
Hi, I have a Sony Bravia kdl-32s3000 tv. I purchased a uwa-br100 usb wireless lan adapter. I can't find the"network" setting on my tv to set up the wireless. I have the lan adapter plugged into the DM… read more
Shahid
Shahid
Technician
13,477 satisfied customers
Hi, Is it possible to connect my Sony Bravia kdl-32s3000 tv
Hi, Is it possible to connect my Sony Bravia kdl-32s3000 tv to my wireless network with an add on device through a HDMI port?… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a 2009 sony bravia. I recently hooked up a wireless
I have a 2009 sony bravia. I recently hooked up a wireless receiver to the tv to get Netflix movies through the internet. After I hooked up the router my tv started to lose audio for about 10 seconds … read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
I have a Sony Google TV. I have it hooked up to Dish. I got
I have a Sony Google TV. I have it hooked up to Dish. I got a Wii but there aren't any more holes to plug in the Wii cables. Can I not connect the Wii to this TV?… read more
TX_Engineer
TX_Engineer
Software Engineer
Bachelor's Degree
55 satisfied customers
I own a Sony Bravia KDL32EX520 which I understand is internet
I own a Sony Bravia KDL32EX520 which I understand is internet ready. I want to acess sites like netflix wirelessly and understand I need to add a peice of equipment to acess that function built into t… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I just bought a panasonic P42X3 "internet ready" tv and the
I just bought a panasonic P42X3 "internet ready" tv and the panasonic wireless device that plugs into a USB port. The setup initially was easy and I went through my laptop to get Netflix to recognize … read more
alappatrojus
alappatrojus
High School or GED
How do I connect my Sony Bravia TV to the Internet Do I need
How do I connect my Sony Bravia TV to the Internet? Do I need their Video Box or a Wii for streaming Netflix or can I just do it with a wireless connection from the internet?… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
Have a sony KDL40XBR9 tv and I want to know the best way to
Have a sony KDL40XBR9 tv and I want to know the best way to stream netflix and hulu and other internet items on my tv. I have looked at a sony UWABR100BRAVIA USB as a possibility. There is also Apple … read more
2lego
2lego
Electrical & Audiovisual Engineer
Bachelor's Degree
7 satisfied customers
I would like to be able to stream Netflix to my RCA HDTV. My
I would like to be able to stream Netflix to my RCA HDTV. My model #L42FHD37YX6 Serial#I326C401S Is this possible and if so how? Thanks, Bob Wescott Atlanta,GA… read more
Steve
Steve
Chief Engineer
9 satisfied customers
sony bravia kdl-46hx710 tv, pioneer vsx-1020 receiver, time
sony bravia kdl-46hx710 tv, pioneer vsx-1020 receiver, time warner cable and I can't get sound when streaming netflix???… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x