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I have a Samsung tv model un55es755ofxza version ts01 serial…

Customer Question
Hi, I have a...

Hi, I have a Samsung tv model un55es755ofxza version ts01 serial z67d3cyc800019f. I was told that the sensor on the in the t.v. does not work. is this repairable and where can I get it repaired.

Technician's Assistant: How old is your UN55ES755OFXZA?

5 years. one more question to you known what the remote control # should be

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I have brighthouse cable their remote lets me change channels but will not allow me to turn tv on or off , or change volume

Submitted: 7 months ago.Category: TV
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Answered in 5 minutes by:
1/3/2018
TV Technician: Mike G., Technician replied 7 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,624
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat online with me right now?

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TV Technician: Mike G., Technician replied 7 months ago

Do you want to try some troubleshooting here?

If so, do you have the original Samsung remote that came with the tv?

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Customer reply replied 7 months ago
I can chat on line now. I have two Samsung remotes the number at bottom of remote is aa59-00600a
TV Technician: Mike G., Technician replied 7 months ago

Does the tv turn on? has picture and sound?

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Customer reply replied 7 months ago
no i'm not satisfied please refund my card
TV Technician: Dan, Master Tech and Repair Facility Trainer replied 7 months ago
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7,481
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Verified

Different expert here. Just checking to see if you still need help with this. Did you resolve the sensor issue on the Samsung?

Dan

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TV Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: TV
Satisfied Customers: 2,832
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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