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I have sound and no picture, no

Customer Question
I have sound and...

I have sound and no picture

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
1/3/2018
TV Technician: Aric, Technician replied 6 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,502
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 6 months ago

What's the model number off the back of the TV and hold old is it?

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Customer reply replied 6 months ago
Model no. NS-LDVD190-10A. I don't remember how old it is.
TV Technician: Aric, Technician replied 6 months ago

Thank you. Is there no picture if you put in a DVD as well, or if you press MENU on the original Insignia remote?

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Customer reply replied 6 months ago
I have no DVDs to insert. I pressed menu and nothing happened.
TV Technician: Aric, Technician replied 6 months ago

I was available 30 minutes ago, but am now leaving for the night. I will re-post your question.

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TV Technician: Nathan, Installer replied 6 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,775
Experience: Custom home theater installer, authorized dealer top brands.
Verified

I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Please allow me just a few minutes to prepare some information for you, thank you!

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TV Technician: Nathan, Installer replied 6 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2009 model tv, that type of failure wouldn’t be surprising for this brand. These are some of the lowest quality tvs on the market. They are built to meet a certain price point, not for quality or reliability. It is completely normal and expected to see them last just a year or two at best.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this brand/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty, from a more reputable brand, in the $150 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

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TV Technician: Electrotech2017, Audio and Video Technician replied 6 months ago
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: TV
Satisfied Customers: 682
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Phone call session started
TV Technician: Nathan, Installer replied 6 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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