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My TV remote does not have an OK button and I can update…

Customer Question
My TV remote does...

My TV remote does not have an OK button and I can update software

Technician's Assistant: What is the model of your TV?

I cant update software because the remote does not have a n OK button

Technician's Assistant: What menu options can you access, if any?

Input devices, pic, volume, channels

Submitted: 6 months ago.Category: TV
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Answered in 14 minutes by:
1/3/2018
TV Technician: Shahid, Technician replied 6 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,339
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hello, I'm Shahid. Sorry to hear that you're having trouble with this and I'll do my best to help but need the following info to troubleshoot the problem.
- Could you please get me the complete model number written on back cover or side panel of TV?

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Customer reply replied 6 months ago
E55 D0 55" Vizio
TV Technician: Shahid, Technician replied 6 months ago

OK, have you installed the SmartCast app on your phone that will work as a remote control to get you OK/ Enter button as well to proceed?

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Customer reply replied 6 months ago
I installed the app but there is not a enter or "ok" button on the app
TV Technician: Shahid, Technician replied 6 months ago

You're correct, no OK button on SamsrtCast app.

Have you tired Play button on regular remote of the TV?

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